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In this review, I’m going to share my analysis and evaluation from my hands-on experience with Revel Systems. But first, if you’re just beginning your search for the best Point of Sale systems, check out my picks for the best POS systems. You probably already know that Revel Systems is among the most popular POS systems out there, but you need to better understand what’s good (and not so good) about it.

This in-depth Revel Systems review will walk you through the tool's pros and cons, features and functionality, and more to help guide you to better understand its capabilities and its suitability for your needs.

Revel systems review featuring the customer login
I like how Revel Systems' authentication process utilizes secure login credentials and multi-factor authentication to verify user identities and ensure secure access.

Revel Systems Product Overview

Revel Systems provides businesses with a robust point-of-sale system. Aimed primarily at restaurants, retail, and hospitality sectors, this software offers users the efficiency they crave. It significantly streamlines operations, ensuring businesses run smoothly and effectively. Among its top features are intuitive sales reporting, inventory management, and customer relationship management.

Pros

  • Intuitive Interface: The user-friendly design ensures staff can quickly get acquainted with the system, enhancing service delivery management.
  • Extensive Integrations: Revel Systems syncs well with various third-party apps, expanding its functionality and ensuring smoother business operations.
  • Reliable Offline Mode: Even without an internet connection, transactions continue unhindered, automatically syncing once back online.

Cons

  • Learning Curve: Some features might require more time to master, especially for those unfamiliar with advanced POS functionalities.
  • Occasional Glitches: Some users have reported intermittent system hitches, which may slow down operations.
  • Price Point: The initial investment might be higher compared to other similar systems, possibly deterring smaller businesses.

Expert Opinion

In my years of assessing cloud-based POS systems, Revel Systems certainly stands out. Its vast array of features, paired with the capacity to integrate seamlessly with other providers, gives it an edge. However, while it excels in areas like interface design and offline reliability, it's essential to note the initial price point and potential learning curve. In comparing it to competitors, Revel Systems often outperforms in terms of reliability and scalability. I find it particularly suitable for mid to large-sized businesses, especially those in the restaurant and retail sectors, that prioritize efficiency and seek a comprehensive system.

Revel Systems: The Bottom Line

Revel Systems distinguishes itself with an impressive offline mode and a vast array of third-party integrations. While many platforms offer POS services, Revel delves deeper into ensuring businesses can continue even when offline and expands its capabilities with third-party tools. Its sales reporting is meticulous, inventory management tools are top-tier, and the emphasis on building strong customer relationships sets it apart. The system is designed to empower businesses, providing tools that genuinely make a difference in daily operations.

Revel Systems Deep Dive

Embark on a comprehensive exploration of Revel Systems, a leading contender in the cloud-based POS landscape.

Revel Systems POS troubleshooting for having no connection to Revel wireless network
I also like how Revel Systems provides easy troubleshooting guides to help users fix network connectivity issues.

Product Specifications

  1. Inventory Management - Yes
  2. Sales Reporting - Yes
  3. Customer Relationship Management - Yes
  4. Employee Management - Yes
  5. Loyalty Programs - Yes
  6. Gift Card Management - Yes
  7. Offline Mode - Yes
  8. Mobile POS - Yes
  9. Multi-Location Management - Yes
  10. Third-Party Integrations - Yes
  11. Returns Management - Yes
  12. Discounts and Promotions - Yes
  13. Digital Receipts - Yes
  14. Cash Management - Yes
  15. Touchscreen Interface - Yes
  16. Barcoding and Scanning - Yes
  17. Tip Management - Yes
  18. Table Management (for restaurant POS) - Yes
  19. Order Management - Yes
  20. Split Billing - Yes
  21. Time Tracking - Yes
  22. Secure Payment Processing (for all types of payments like credit card, debit card, and contactless payments) - Yes
  23. Tax Calculation - Yes
  24. Analytics and Insights - Yes
  25. E-commerce Integration - No

Feature Overview

  1. Inventory Management: Revel offers real-time tracking of inventory, ensuring businesses have an accurate view of their stock.
  2. Sales Reporting: The POS software generates comprehensive sales reports, allowing businesses to gain insights and drive growth.
  3. Customer Relationship Management: Revel helps businesses manage customer interactions and create good customer experiences, building strong and long-lasting relationships.
  4. Employee Management: Businesses can efficiently manage scheduling, roles, and employee performance.
  5. Loyalty Programs: Revel’s built-in loyalty system enables businesses to reward their loyal customers.
  6. Offline Mode: Revel Systems POS ensures that transactions can proceed even without an internet connection.
  7. Third-Party Integrations: The system integrates seamlessly with various applications to enhance its functionality.
  8. Mobile POS: Revel's mobile POS ensures that businesses can make sales from anywhere.
  9. Multi-Location Management: For businesses with multiple locations, Revel offers centralized control and management.
  10. Barcoding and Scanning: With its barcoding feature, inventory management and sales become even more efficient.

Standout Functionality

  1. Offline Mode: While many POS systems falter without an internet connection, Revel ensures that businesses remain operational.
  2. Employee Management: Unlike standard POS systems, Revel provides an in-depth look into employee performance, helping businesses optimize their workforce.
  3. Loyalty Programs: Revel's unique and customizable loyalty programs stand out, enabling businesses to retain customers effectively.

Integrations

Revel Systems offers native integrations with various software like QuickBooks, ensuring financial data remains synchronized. It also integrates with platforms such as Apple Pay, enhancing the payment process. Revel provides an API, allowing businesses to further customize their experience. Add-ons are available that can extend functionalities, like advanced reporting tools.

Pricing

Pricing starts at $99/month. You can contact the sales team for more specific pricing details by requesting a free demo.

Ease of Use

Navigating Revel Systems feels intuitive, with a clean interface that offers clear directives. Onboarding is straightforward, though certain advanced features may require some training. The layout is organized, ensuring tasks can be accomplished efficiently.

Customer Support

Revel offers a range of support channels, from live chat to tutorials. The response times are commendable, though occasionally there might be a delay during peak times. Some users have mentioned a desire for more extensive documentation.

Revel Systems Use Case

Who would be a good fit for Revel Systems?

Revel Systems seems best suited for mid to large-sized businesses, especially those in the restaurant and retail sectors. Its comprehensive feature set and scalability ensure that as businesses grow, Revel can keep pace. Most loyal customers appreciate its robust reporting and inventory management capabilities.

Who would be a bad fit for Revel Systems?

Smaller businesses or startups might find Revel Systems overwhelming, both in terms of features and pricing. Companies seeking a simple POS solution without the bells and whistles might not fully utilize Revel's offerings.

Revel Systems FAQs

Does Revel Systems support multiple locations?

Yes, Revel Systems offers centralized control for businesses with multiple locations.

Can I use Revel Systems offline?

Absolutely, Revel Systems allows for transactions even without an internet connection.

Is there a loyalty program in Revel Systems?

Yes, Revel Systems has a built-in loyalty system to reward regular customers.

Are there any e-commerce integrations?

Revel Systems doesn't directly support e-commerce integration.

Can I track my inventory with Revel?

Yes, Revel offers real-time inventory management.

Does Revel provide sales analytics?

Certainly, comprehensive sales reports are one of Revel's features.

Is there mobile POS functionality?

Yes, businesses can make sales from anywhere using Revel's mobile POS.

Are there third-party integrations available?

Revel Systems can integrate with a variety of third-party applications, enhancing its functionality.

Alternatives to Revel Systems

  • Square POS: Known for its simple interface, Square POS is ideal for those seeking an easy-to-use solution.
  • Shopify POS: For businesses with an e-commerce platform, Shopify POS offers an integrated selling experience.
  • Toast POS: Specifically designed for restaurants, Toast POS provides specialized tools for the food industry.

Revel Systems Company Overview & History

Revel Systems focuses on providing a comprehensive POS solution. Many mid to large-sized businesses, especially in the restaurant and retail sectors, utilize it. Based in San Francisco, California, Revel operates as a private company. Its team comprises industry experts committed to enhancing the retail and hospitality sectors.

The company's mission revolves around offering businesses a platform to achieve their full potential. Since its inception, Revel has marked several milestones, including the introduction of its unique offline mode and robust reporting capabilities.

Summary

Revel Systems emerges as a powerful contender in the realm of cloud-based POS systems. Its extensive feature set, paired with an emphasis on efficiency, positions it as a favorable option for many businesses. While it may not be ideal for everyone, its strengths are undeniable. I invite everyone to share their user review.

By Simon Litt

Simon Litt is the Editor of The CFO Club, where he shares his passion for all things money-related. Performing research, talking to experts, and calling on his own professional background, he'll be working hard to ensure that The CFO Club is an indispensable resource for anyone seeking to stay informed on the latest financial trends and topics in the world of tech.

Prior to editing this publication, Simon spent years working in, and running his own, investor relations agency, servicing public companies that wanted to reach and connect deeper with their shareholder base. Simon's experience includes constructing comprehensive budgets for IR activities, consulting CEOs & executive teams on best practices for the public markets, and facilitating compliant communications training.