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In this review, I’m going to share my analysis and evaluation from my hands-on experience with Shopify POS. But first, if you’re just beginning your search for the best Point of Sale systems, check out my picks for the best POS systems. You probably already know that Shopify POS is among the most popular POS systems out there, but you need to better understand what’s good (and not so good) about it.

This in-depth Shopify POS review will walk you through the tool's pros and cons, features and functionality, and more to help guide you to better understand its capabilities and its suitability for your needs.

shopify pos layout
I like how Shopify POS's task management interface provides an intuitive platform, on both iPad and iPhone (as pictured), for managing such tasks as inventory management, order fulfillment, and customer support.

Shopify POS Software Product Overview

Shopify POS, a comprehensive point-of-sale system, is designed to integrate physical retail with an online storefront seamlessly. This POS app, compatible with devices like the iPad and other iOS systems, supports credit card transactions, making it a versatile choice for businesses of all sizes. Ideal for both small and large retail businesses aiming to unify their sales channels, Shopify POS offers benefits like real-time inventory management, customer profile creation, and sales tracking across channels. Its ability to function efficiently on popular devices like the iPad further enhances its appeal in the retail sector.

It effectively resolves pain points for business owners, such as managing inventory across online and offline platforms, enhancing customer experience in-store and online, and simplifying payment processing, particularly for in-person sales. Key features of this system include seamless integration with Shopify’s e-commerce platform, easy-to-use interface, and comprehensive reporting and analytics. Additionally, the integration of Shopify Payments and the use of POS hardware like barcode scanners streamline the sales process, making it efficient for managing both online and in-person transactions.

Pros

  • Seamless Integration: Shopify POS integrates flawlessly with Shopify e-commerce, providing a unified platform for managing both online and in-store sales.
  • User Interface: The software boasts a user-friendly interface, simplifying transaction processing and inventory management.
  • Analytics and Reporting: It offers detailed analytics and reporting tools, aiding in informed decision-making for business growth.

Cons

  • Hardware Compatibility: Limited to certain hardware options, which may restrict flexibility for some businesses.
  • Offline Functionality: Limited offline capabilities can be a hindrance in areas with unreliable internet connectivity.
  • Customization Limits: Compared to some competitors, Shopify POS offers fewer customization options for unique business needs.

Expert Opinion

From my experience, this Shopify POS review highlights how the system stands out for its seamless omnichannel integration with Shopify's e-commerce platform, including Shopify Plus, and its intuitive ease of use, particularly beneficial for businesses already on Shopify. It offers a streamlined solution for managing sales and inventory across online and physical stores, even accessible on devices like the iPhone. However, its hardware compatibility limitations and less robust offline functionality could be drawbacks for some businesses.

Shopify POS excels in environments where a unified online-offline retail experience is crucial. It's ideal for retailers who prioritize ease of use and comprehensive sales tracking but may fall short for those needing extensive customization or robust offline sales processing.

Shopify POS: The Bottom Line

Shopify POS's unique strength lies in its integration with Shopify’s e-commerce platform, including both Basic Shopify and Advanced Shopify, offering a cohesive experience for businesses operating both online and offline. Its compatibility with Apple devices further enhances its usability. Recognized as one of the best POS systems, it stands out for its user-friendly interface and robust analytics, making it particularly good for businesses seeking simplicity and efficient multi-channel management, including leveraging social media channels.

Its most noteworthy features include seamless inventory syncing between online and physical stores, easy setup and use, and valuable insights through comprehensive reporting tools, catering to a wide range of retail needs.

Shopify POS Deep Dive

Here's a deep dive into Shopify POS’ features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

1. Transaction processing - Yes

2. Inventory management - Yes

3. Customer management - Yes

4. Sales reporting and analytics - Yes

5. Employee management - Yes

6. Loyalty programs - Yes

7. E-commerce integration - Yes

8. Mobile Access - Yes

9. Customizable interface - Yes

10. Offline mode - Yes

11. Payment processing - Yes

12. Barcode scanning - Yes

13. Receipt printing - Yes

14. Gift card management - Yes

15. Split payments - Yes

16. Returns and refunds management - Yes

17. Discounts and promotions management - Yes

18. Multi-store management - Yes

19. Multi-currency support - Yes

20. Tax management - Yes

21. Email receipts - Yes

22. Hardware integration - Yes

23. CRM integration - Yes

24. API Access - Yes

25. Data backup and security - Yes

Shopify POS Feature Overview

1. Inventory Management: Syncs online and offline inventory, ensuring consistent stock levels across channels.

2. E-commerce Integration: Seamlessly integrates with Shopify's online platform for unified sales and inventory management.

3. Sales Reporting and Analytics: Offers detailed insights into sales performance, aiding strategic decision-making.

4. Mobile Access: Allows for sales processing on mobile devices, enhancing flexibility and convenience.

5. Customizable Interface: Users can tailor the interface to their specific business needs.

6. Payment Processing: Supports a variety of payment methods, streamlining the checkout process.

7. Loyalty Programs: Enables the creation and management of customer loyalty programs.

8. Multi-store Management: Efficiently manages sales and inventory across multiple physical locations.

9. Tax Management: Automates tax calculations, reducing manual errors.

10. API Access: Offers API for custom integrations, increasing flexibility for business-specific needs.

Standout Functionality:

1. Unified E-commerce and POS: Shopify's seamless integration between its POS and e-commerce platforms stands out.

2. Advanced Analytics: The depth and usability of its sales reporting and analytics are unparalleled.

3. Flexibility in Mobile Sales: The ability to conduct transactions and manage the store via mobile devices is a significant advantage.

Integrations

From my experience, the Shopify POS system, including both Shopify POS Lite and Shopify POS Pro, offers native integrations with Shopify's e-commerce platform. This integration ensures a cohesive experience between a Shopify store and its corresponding Shopify website. These integrations streamline various business processes, enhancing efficiency across the board.

The API feature enables further customization and integration with other tools, allowing businesses to tailor the system to their unique needs. Additionally, a wide range of add-ons are available to extend the platform's capabilities in areas like marketing, inventory management, and customer service, making it a versatile choice for those using Shopify POS in their retail strategy.

Shopify Pricing

Pricing for Shopify POS is bundled with Shopify's e-commerce plans.

  1. Basic Plan: At $29/user/month, this tier offers essential POS and e-commerce features.
  2. Shopify Plan: At $79/user/month, this tier includes additional features like professional reports.
  3. Advanced Plan: At $299/user/month, this tier offers advanced features like third-party calculated shipping rates (all prices billed annually).

Note that each plan requires a base fee for the e-commerce platform. Additional costs may include hardware purchases and transaction fees.

Ease of Use

Shopify POS, ideal for managing both ecommerce store sales and in-person transactions, is known for its user-friendly interface and straightforward navigation. The system supports contactless payments and integrates smoothly with hardware like cash drawers, enhancing the checkout experience.

The onboarding process is simple, especially for existing Shopify users, and the platform's ability to connect with email marketing tools adds to its utility. However, the customization options can add complexity for new users unfamiliar with POS systems, especially when configuring settings for different sales scenarios.

Customer Support

Shopify POS provides extensive customer support tailored for both online businesses and brick-and-mortar stores, ensuring a comprehensive understanding of their integrated payment processor. The support includes documentation, webinars, live chat, and tutorials. Response times are generally prompt, but some users, particularly those in busy retail environments, may experience delays during peak times.

A common frustration among both online and physical store owners is navigating through the extensive resources to find specific answers relevant to their unique sales settings.

Shopify POS Use Case

Who Would Be A Good Fit For Shopify POS?

In my assessment, Shopify POS is ideal for retail businesses, especially those already using or planning to use Shopify's e-commerce platform. Its most loyal and avid customers are typically small to medium-sized retail stores that benefit from the unified management of online and physical sales. The tool works exceptionally well in environments where ease of use and seamless integration between online and offline operations are vital.

Businesses in industries like apparel, accessories, and general merchandise find Shopify POS particularly useful due to its inventory syncing capabilities. Teams that value mobile accessibility and require robust sales reporting also find this tool a good fit.

Who Would Be A Bad Fit For Shopify POS?

Conversely, Shopify POS might not be the best fit for larger enterprises or businesses that require highly specialized POS functions beyond retail. The most disappointed customers are often those from industries like hospitality or services that need unique POS features like table management or appointment scheduling, which Shopify POS does not primarily cater to.

Companies that operate in environments with unstable internet connectivity might also find it challenging due to its limited offline capabilities. Moreover, businesses that prefer extensive customization and complex integrations beyond what Shopify offers might not find Shopify POS meeting all their requirements.

Shopify POS FAQs

Can Shopify POS work offline?

Yes, Shopify POS has limited offline capabilities allowing basic transaction processing without internet access.

Is Shopify POS compatible with any hardware?

Shopify POS works with a range of hardware but is optimized for use with Shopify's own hardware kits.

Can Shopify POS handle multiple locations?

Yes, it can manage sales and inventory across multiple store locations.

How does Shopify POS integrate with online sales?

It integrates seamlessly with Shopify's e-commerce platform, synchronizing sales and inventory in real-time between online and offline channels.

Does Shopify POS support customer loyalty programs?

Yes, it includes features to create and manage customer loyalty programs.

Are there any additional fees for using Shopify POS?

While basic POS functions are included in Shopify plans, additional features may require higher-tier plans or add-ons.

Can I customize my receipts with Shopify POS?

Yes, Shopify POS allows customization of receipts, both printed and digital.

Does Shopify POS offer detailed sales analytics?

Yes, it provides comprehensive analytics and reporting on sales, inventory, and customer data.

Alternatives to Shopify POS

  • Square POS: Known for its ease of use and no monthly fee structure, making it ideal for small businesses or startups.
  • Vend by Lightspeed: Offers robust inventory management, preferred for retailers with complex inventory needs.
  • Clover POS: Provides a range of integrated hardware options, suitable for businesses seeking a customizable hardware and software solution.

Shopify POS Company Overview & History

Shopify, the company behind Shopify POS, is a leading global commerce company offering a range of solutions for businesses to set up, run, and grow their sales. Widely used by small to medium-sized companies, Shopify's solutions cater to a variety of industries. The company is publicly traded and headquartered in Ottawa, Canada. While specific notable individuals are not usually highlighted, Shopify prides itself on a team of innovative and skilled professionals.

Its mission is to make commerce better for everyone, which it has pursued since its inception in 2006. Shopify has seen significant growth and expansion, notably introducing Shopify POS to bridge the gap between online and physical retail.

Summary

To summarize, Shopify POS is a powerful tool for businesses seeking to unify their online and offline sales operations. Its seamless integration with Shopify's e-commerce platform, ease of use, and mobile accessibility make it a strong contender in the POS software market. It's particularly well-suited for small to medium-sized retail businesses. However, businesses with more specialized needs or those operating outside of the retail sector may need to consider other options.

I encourage you to share your experiences or thoughts on Shopify POS, as community insights greatly aid others in making informed decisions.

By Simon Litt

Simon Litt is the Editor of The CFO Club, where he shares his passion for all things money-related. Performing research, talking to experts, and calling on his own professional background, he'll be working hard to ensure that The CFO Club is an indispensable resource for anyone seeking to stay informed on the latest financial trends and topics in the world of tech.

Prior to editing this publication, Simon spent years working in, and running his own, investor relations agency, servicing public companies that wanted to reach and connect deeper with their shareholder base. Simon's experience includes constructing comprehensive budgets for IR activities, consulting CEOs & executive teams on best practices for the public markets, and facilitating compliant communications training.