Airwallex Review: Pros, Cons, Features and Pricing
Airwallex is an accounts payable software built around multi-currency payments and cross-border vendor management. It's a strong fit for finance teams that regularly pay international suppliers and need to handle FX natively rather than routing payments through workarounds. I'd consider it over Bill.com if your AP workflow involves multiple currencies, since Airwallex handles currency conversion and international transfers directly within the platform rather than treating them as add-ons to a domestic-first system.
Airwallex Evaluation Summary
- From $12/user/month
- Free plan available
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Airwallex Overview
Airwallex is a solid choice for businesses that need efficient accounts payable solutions, especially those dealing with international transactions. It offers strong features and good value, making it a suitable financial platform for teams in the tech and e-commerce sectors.
While its ease of use and onboarding are commendable, it could improve by offering more personalized support options. Compared to competitors, Airwallex excels in handling cross-border payments but might not offer the same depth of features for purely domestic operations.
If your team deals with multiple currencies and requires a seamless international payment process, Airwallex is worth considering.
pros
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Supports cross-border payments.
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Intuitive user interface.
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Excellent support for managing multiple currencies.
cons
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The onboarding process lacks personalization.
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Occasional limitations in domestic-specific features.
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Customer support options could be more varied and personalized.
Is Airwallex Right For Your Needs?
Who Would be a Good Fit for Airwallex?
Airwallex is ideal for business owners and teams that handle international transactions, such as tech startups and e-commerce companies.
If your team handles multiple currencies and requires efficient cross-border payment processing, Airwallex's global payment capabilities will serve you well.
For example, if you sell products or services in Hong Kong and Japan or need to receive payments in AUD, GBP, or EUR, Airwallex is a worthy contender. With an Airwallex business account, you get better services and support compared to traditional banks and more competitive FX rates as well.
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Tech startups
Your startup will benefit from Airwallex's ability to manage international transfers efficiently.
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E-commerce businesses
Airwallex simplifies handling multi-currency accounts, making it perfect for your global e-commerce operations.
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Finance departments
Your finance team will find Airwallex's intuitive interface useful for streamlining payment processes.
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Small businesses
Airwallex offers great value for money, which is crucial for your small business operations.
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International teams
Your international team can handle cross-border transactions effortlessly with Airwallex's strong global capabilities.
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Travel agencies
Airwallex's support for multiple currencies is ideal for your travel agency's diverse business needs.
Who Would be a Bad Fit for Airwallex?
Airwallex may not be suitable for businesses that focus solely on domestic transactions in local currency, such as local retailers or service providers.
If your team doesn't handle multiple currencies or international payments, many of Airwallex’s features may seem unnecessary. Companies that require highly personalized customer support or extensive domestic-specific features might also find Airwallex lacking in those areas.
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Local retailers
Your local retail business may not need Airwallex's global payment features.
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Service providers
If your services are local, Airwallex's international capabilities might be overkill for your needs.
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Large corporations
Your large corporation might require more personalized support than Airwallex offers.
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Domestic-only teams
If your team doesn't handle international payments, Airwallex's global features won't add value.
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Nonprofit organizations
Your nonprofit may prefer software with more tailored support for domestic operations.
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Traditional manufacturing
Your domestically focused manufacturing business might not benefit from Airwallex's international payment solutions.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Multi-currency management: Airwallex lets your team handle multiple currencies with ease, making international transactions smoother. You can easily convert and manage funds without hassle.
Global payment processing: With Airwallex, you can process payments globally, supporting your international business operations. It allows you to send and receive payments across various countries and at competitive exchange rates via its payment gateway.
User-friendly interface: Airwallex offers an intuitive interface that makes navigating payment processes simple for your team.
Security and compliance: Your transactions are secure with Airwallex's robust security protocols and compliance with international standards.
Automated workflows: Airwallex's automation features streamline payment processes, save time, and reduce manual errors.
Expense management: Keep track of your expenses with Airwallex's comprehensive expense tracking tools and gain complete, real-time visibility over expenses.
Standout Features
Cross-border payment solutions: Airwallex excels in providing seamless cross-border payment solutions, helping your business manage international transactions effortlessly.
Currency conversion at competitive rates: Airwallex offers competitive currency conversion rates, saving your business money on international transactions.
Ease of Use
Airwallex scores well for ease of use, offering a user-friendly interface that makes managing accounts payable tasks straightforward. Your team will appreciate the intuitive design, which simplifies navigation and reduces the learning curve.
Compared to other solutions, Airwallex's layout and features make it easy for your team to handle complex transactions without feeling overwhelmed. With clear instructions and helpful prompts, you can efficiently manage payments and financial processes.
Onboarding
Airwallex's onboarding process is straightforward but could benefit from more personalized support.
Your team will find the initial setup clear, thanks to detailed guides and tutorials.
However, some users feel the onboarding lacks tailored assistance, which can make the transition slower.
While the resources provided are helpful, having more direct engagement could further enhance the experience and accelerate your team's time to value.
Customer Support
Airwallex provides solid customer support, although some users may prefer more personalized assistance. If you’re on the top-tier plan, you get a dedicated account manager, which is helpful if you like personalized, on-demand support. For what it’s worth, Airwallex does offer helpful resources and support via email on all plans.
Integrations
Airwallex integrates with Xero, QuickBooks, Shopify, Amazon, eBay, Zapier, HubSpot, Workday, Employment Hero, and Asperato. Airwallex also offers an API for custom integrations and connects with third-party integration tools.
Value for Money
Airwallex pricing offers good value, aligning with its robust feature set that supports international transactions. It’s a cost-effective solution, considering that it offers multiple currency support and can handle international payments.
With different pricing tiers, Airwallex caters to various business sizes. A free plan as well as a one-month trial for the “Grow” plan is available. If you’re looking to sign up, the trial is the best way to assess if using Airwallex makes sense for your expense management needs. Here’s an overview of pricing tiers (in USD):
Explore Plan: Free; includes global business accounts, spend tools, and Xero/QuickBooks integrations.
Grow Plan: $99/month; adds advanced approvals, rules-based bill automation, NetSuite/HRIS integrations, and management across up to three entities.
Accelerate Plan: Custom pricing; extends to unlimited entities with dedicated account management and onboarding support.
Airwallex Specs
- 2-Factor Authentication
- API
- Approval Workflows
- Audit Trail
- Balance Sheet
- Billing/Invoicing
- Budgeting
- Calendar Management
- Compliance Tracking
- Contact Management
- CRM Integration
- Custom Reports
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Document Management
- Expense Tracking
- External Integrations
- Forecasting
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- P&L
- Risk Assessment
- SAP Integration
- Scheduling
- Supplier Management
- Workflow Management
Airwallex FAQs
How does Airwallex handle international transactions?
What kind of customer support can I expect from Airwallex?
Is Airwallex compliant with international financial regulations?
Can I automate accounts payable tasks with Airwallex?
How easy is it to onboard my team with Airwallex?
How secure is my financial data with Airwallex?
Does Airwallex support currency conversion?
Can Airwallex help with managing supplier payments?
Airwallex Company Overview & History
Airwallex, founded in 2015 in Melbourne, Australia, is a multinational financial technology company headquartered in Singapore. It specializes in providing global payment solutions through its API and proprietary financial infrastructure. Known for its innovative approach, Airwallex has attracted notable clients and partnerships, enhancing its reputation in the fintech space. The company is valued at $6.2 billion and employs around 2,000 people, reflecting its significant growth and influence in the financial technology industry.
Airwallex Major Milestones
2015: Founded in Melbourne, Australia.
2018: Airwallex was handling billions in transactions by year-end and raised approximately US $80 million, supporting a valuation of US $450 million.
2019: Reached a valuation of $1 billion, achieving unicorn status.
2020: Secured a major funding round, boosting its global expansion efforts.
2022: Airwallex reached a valuation of US$5.6 billion, marking a key year of expansion, acquisitions, and earning a rare Chinese payments license (being only the second foreign company outside China to do so).
2024: Continued expansion with new office openings in key global markets.
2025: Achieved a valuation of $6.2 billion.