Hemlane Review: Pros, Cons, Features and Pricing

Q: How does Hemlane handle data security and compliance?

Hemlane takes data security seriously by employing encryption and secure data storage practices to protect your information. The platform complies with relevant regulations, ensuring your data is handled responsibly. Your team can rely on Hemlane to safeguard sensitive financial and tenant information, maintaining compliance with industry standards.

Q: Can Hemlane be customized to fit my property management needs?

Hemlane offers some customization options that allow you to tailor workflows to suit your specific property management processes. While it may not offer extensive customization like some other platforms, it provides enough flexibility to address common management tasks. This helps your team adapt the software to fit your needs without overwhelming complexity.

Q: How reliable is Hemlane’s customer support?

Hemlane's customer support is known for being responsive and helpful, providing assistance through email and phone support. Your team can expect timely responses and knowledgeable support staff ready to help with any issues. This reliability ensures you won't face prolonged disruptions in your property management operations.

Q: Is Hemlane suitable for large property management firms?

Hemlane is best suited for small to medium-sized property management firms, like real estate agents. While it offers robust features for these businesses, larger firms might find it lacking in advanced analytics and reporting. If your team manages a vast portfolio, you might need additional tools to complement Hemlane's capabilities.

Q: How does Hemlane simplify tenant communication?

Hemlane streamlines tenant communication through its online portal, where tenants can submit requests and communicate with your team. This feature reduces back-and-forth emails and calls, making it easier to manage tenant interactions. Your team can respond quickly to tenant inquiries, improving overall satisfaction.

Q: What kind of training resources does Hemlane offer?

Hemlane provides various training resources, including tutorials and support documentation, to help your team get started. These resources are designed to guide you through the platform's features and functionalities. This support ensures a smoother onboarding process and helps your team maximize the software's potential.

Q: Can Hemlane manage multiple properties efficiently?

Hemlane is designed to handle multiple properties, offering tools to track rent, manage leases, and coordinate maintenance. The platform's automation features help your team manage these tasks efficiently, saving time and reducing manual errors. This capability makes it an effective solution for property managers with diverse portfolios.

Q: Does Hemlane support international property management?

Hemlane primarily focuses on the U.S. market, and its features are tailored to meet domestic property management needs. If your team manages international properties, you might find certain functionalities limited. It's important to assess whether Hemlane aligns with your specific international management requirements.

Hemlane is an accounting software built around rental property management, for independent landlords and small property managers who need rent collection, maintenance coordination, and lease tracking without a complex setup. I'd consider it over AppFolio if you manage a smaller portfolio and want to stay hands-on with your properties without paying for a platform designed to scale across hundreds of units.

Hemlane Evaluation Summary

Hemlane is accounting software that helps landlords manage rental finances efficiently.

Pricing

From $30/month
14-day free trial

Why Trust Our Software Reviews

Hemlane Overview

In my opinion, Hemlane is a solid choice for property management professionals looking for reliable property management software. The platform is easy to use for those who aren’t tech-savvy, with decent customer support. While its core features are robust, standout features like automated rent tracking and maintenance requests add significant value. Hemlane software is well-suited for small to medium-sized property management firms that prioritize efficient operations and strong support. Compared to other accounting software, Hemlane offers competitive pricing and a user-friendly interface, though it lacks advanced financial reporting tools found in more specialized platforms. If you're seeking a straightforward solution for property management and financial oversight, Hemlane should be on your shortlist.

pros

You can easily automate rent tracking and maintenance requests.
User-friendly interface with easy navigation.
Customer support is responsive and helpful for your team.

cons

Advanced financial reporting tools are limited for your work.
The onboarding process could be smoother for your team.
Some users find the customization options lacking for their needs.
No mobile app option.

Is Hemlane Right For Your Needs?

Who Would be a Good Fit for Hemlane?

Hemlane is ideal for small to medium-sized property management businesses and real estate professionals. If your team manages multiple rental properties, Hemlane's automated rent tracking and maintenance request options can save you time and reduce errors. The user-friendly interface makes it easy for your team to adopt, even if they're not tech-savvy. Strong customer support ensures you have help when needed, making it ideal for those who value reliable assistance.

Small Property Managers

You can easily manage your rental properties with Hemlane's automated rent tracking and maintenance work order features.
Real Estate Agencies

Your team can benefit from Hemlane's simple interface and strong customer support for managing client properties efficiently.
Landlords with Multiple Rentals

Hemlane helps you keep track of rent payments, late fees, and maintenance tasks without hassle, saving you time and effort.
Independent Landlords

Hemlane's user-friendly tools help you manage your properties without needing extensive accounting knowledge.
Property Management Teams

Your team can streamline operations with Hemlane's automation features, improving efficiency and reducing manual work.
Residential Rental Management

If you manage residential properties, Hemlane's automated systems can simplify financial and maintenance management. Processes such as rent collection and tenant communication become optimized.

Who Would be a Bad Fit for Hemlane?

Hemlane isn't ideal for large enterprises or companies needing advanced financial reporting and analytics. If your team requires detailed financial insights beyond basic rent and maintenance tracking, Hemlane might fall short. Businesses in industries outside of property management may find its specialized features unnecessary. Additionally, if your team needs extensive customization options, Hemlane's limited flexibility could be a drawback.

Large Enterprises

Your team might need more advanced financial reporting and analytics than Hemlane offers.
Corporate Accounting Departments

Hemlane's specialized property management features won't meet the broader needs of your accounting work.
Manufacturing Companies

Your industry-specific accounting needs won't align with Hemlane's property management focus.
E-commerce Businesses

Hemlane's features won't support your online transaction and inventory management needs.
Financial Services Firms

Your team likely requires more detailed financial analysis and reporting capabilities than Hemlane provides.
Custom Software Developers

Hemlane's limited customization might not suit your need for highly tailored solutions.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Automated Rent Tracking: Hemlane automatically tracks rent payments for your properties, reducing manual errors and saving you time. You can easily track late fees and more.

Maintenance Request Management: Your tenants can submit maintenance requests online, and you can track and manage these tasks efficiently with real-time notifications. This feature reduces communication gaps and speeds up issue resolution.

Tenant Screening: Hemlane helps you screen prospective tenants with credit and background checks, ensuring you choose reliable renters. This minimizes the risk of tenant-related issues, including eviction scenarios.

Lease Management: You can use Hemlane to manage lease agreements and renewals in one place, keeping your records organized and accessible. This helps you stay on top of important lease dates.

Expense Tracking: Hemlane lets you track property management expenses, helping you maintain accurate financial records. This feature aids in budget management and financial planning.

Online Payments: Your tenants can pay rent online through Hemlane via ACH or credit card, offering convenience and reducing late payments. This payment processing feature supports secure and timely transactions to your bank account.

screenshot - Hemlane Review: Pros, Cons, Features and Pricing — Tenants submit maintenance requests online with real-time tracking and notifications.

Standout Features

Automated Maintenance Coordination: Hemlane coordinates with local service providers automatically to handle maintenance requests, freeing you from managing these interactions. This ensures timely repairs and satisfied tenants.

Customizable Workflow Automation: You can set up workflows tailored to your property management needs, automating repetitive tasks. This flexibility allows you to focus on more strategic aspects of your work.

Ease of Use

Hemlane is very user-friendly, making it easy for your team to navigate without much training. Its clean interface allows you to quickly access all available features. Users often praise its intuitive design, which simplifies property management tasks. Compared to other accounting software, Hemlane stands out for its straightforward setup and minimal learning curve. If you value ease of use, Hemlane will likely meet your expectations.

Onboarding

Hemlane's onboarding process is generally smooth, though some users feel it could be more streamlined. Your team will find support resources for quick familiarization, including tutorials and customer support services. While it might take a bit of time to fully grasp all features, Hemlane's support team is responsive and ready to assist. Compared to other accounting software, the time to value is reasonable, ensuring you can start managing properties effectively without significant delays.

Customer Support

Hemlane's customer support is highly regarded in user reviews for prompt and helpful assistance. Your team can reach out via email and chat, ensuring you get the help you need when issues arise. The support staff is knowledgeable and quick to resolve queries, making your experience smoother. Compared to other property management software, Hemlane's customer support stands out for its responsiveness and effectiveness in addressing user concerns.

Integrations

Hemlane integrates with Stripe, Zillow Rental Manager, and TransUnion ShareAble. Hemlane does not provide an API or connect with third-party integration tools.

Value for Money

Hemlane offers fair value through its tiered pricing plans, catering to different property management needs. With plans starting at $30/month, it provides essential features like lease tracking and rent collection. The Essential and Complete plans add repair coordination and full management assistance, offering more comprehensive solutions for your team. Hemlane also includes a free trial, allowing you to explore its capabilities before committing.

Starter Plan: Free, includes advertising, tenant screening, and rental accounting.
Basic Plan: $30/month ($2 per unit + $28 base fee). Adds lease tracking, rent collection, and document storage.
Essential Plan: $48/month ($20 per unit + $28 base fee). Includes repair coordination, invoicing, and state-specific leases.
Complete Plan: $86/month ($58 per unit + $28 base fee). Offers full management assistance, including tenant communications and access to a repair network.

Hemlane Specs

2-Factor Authentication
Accounts Payable
Accounts Receivable
API
Balance Sheet
Billing/Invoicing
BitCoin
Budgeting
Calendar Management
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Multi-Currency
Multi-User
Notifications
P&L
PayPal
Payroll
SAP Integration
Stripe
Supplier Management
Tax Management

Hemlane FAQs

How does Hemlane handle data security and compliance?

Can Hemlane be customized to fit my property management needs?

How reliable is Hemlane’s customer support?

Is Hemlane suitable for large property management firms?

How does Hemlane simplify tenant communication?

What kind of training resources does Hemlane offer?

Can Hemlane manage multiple properties efficiently?

Does Hemlane support international property management?

Hemlane Company Overview & History

Hemlane, founded by Frank Liu and Dana Dunford, is a property management platform focused on simplifying the rental process for property owners and tenants. Headquartered in the U.S., it operates in over 4,418 cities, managing more than 20,000 rental properties. Hemlane is known for replacing traditional management uncertainty with confidence and transparency.