Reseña de Smartsheet: Ventajas, Desventajas, Características y Precios
Smartsheet se destaca por sus sólidas capacidades de integración y escalabilidad, lo que lo hace ideal para necesidades complejas de gestión de proyectos.
Revisamos las herramientas de forma independiente, y las comisiones ayudan a financiar nuestras pruebas. Consulta nuestra política de transparencia, nuestra metodología o sugiere una herramienta.
Smartsheet is financial management software built around a spreadsheet-style interface that finance teams use for budgeting, project cost tracking, and financial reporting. I'd consider it if your team is outgrowing Excel but isn't ready for a dedicated FP&A platform—it gives you real-time collaboration, automated workflows, and structured data controls without the implementation complexity of tools like Adaptive Insights.
Smartsheet Evaluation Summary

4.5/5
- From $9/user/month (billed annually)
- 30-day free trial
Por qué confiar en nuestras recomendaciones de software
6,700+
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Years
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Para esta guía, evaluamos las herramientas mediante pruebas prácticas e investigación independiente, puntuando las herramientas según nuestros criterios de selección.
Nuestras reseñas reflejan nuestro criterio editorial humano, no un discurso de ventas.
Smartsheet Overview
In my opinion, Smartsheet serves as a competent finance automation software, particularly for teams familiar with spreadsheet-based tools. It integrates well with Microsoft Office 365 and Google Workspace, which enhances its utility. The onboarding process can be challenging, which may extend the learning curve. While prices for more advanced plans can be high, the range of features justifies the cost for larger teams. I think it's best suited for enterprises that need robust spreadsheet capabilities and can invest time into learning the tool.
Pros
- It scales with any enterprise.
- You can automate workflows using spreadsheets and templates.
- It offers integrated proofing and approval tools for team collaboration.
Cons
- The outdated UI affects how easy it is to use.
- Onboarding is non-existent when you first get your account.
- Its interface and workflows aren’t easy to use at first.
Is Smartsheet Right For Your Needs?
Who Would be a Good Fit for Smartsheet?
Smartsheet is ideal for teams and departments that manage complex projects and need robust collaboration tools. It's particularly beneficial for project managers who enjoy the familiarity of spreadsheets but require advanced functionalities like automated workflows and real-time dashboards. If your work involves extensive project planning and tracking, Smartsheet's Gantt charts and reporting capabilities will support your needs efficiently. Its integration with major applications such as Microsoft Office 365 and Google Workspace further enhances its utility.
- Project ManagementSmartsheet supports complex project management with Gantt charts, real-time dashboards, and strong reporting features.
- Marketing TeamsMarketing teams can automate workflows and collaborate effectively with integrated proofing and approval tools.
- IT DepartmentsIT departments can use Smartsheet to manage resources and publish reports, dashboards, and calendars with ease.
- Construction FirmsYou can utilize sheet-to-sheet linking and real-time updates to track project progress, suitable for construction firms.
- Human ResourcesYou can streamline hiring processes with pre-built templates and automated workflows.
Who Would be a Bad Fit for Smartsheet?
Smartsheet isn't ideal for small businesses or teams with limited resources. Its steep learning curve and extensive features can overwhelm smaller operations. Additionally, if you're working with a tight budget, the limited storage space in Smartsheet's more affordable plans might not meet your needs.
- Small BusinessesIf your team is small, Smartsheet’s complexity might outweigh its benefits.
- Creative TeamsIf you prioritize visually appealing interfaces, Smartsheet's outdated UI might disappoint.
- Simple Task ManagementFor tasks that don’t require advanced features, Smartsheet's capabilities may be overkill.
- Non-Technical UsersIf your team struggles with technology, Smartsheet's learning curve could hinder productivity.
- Limited IT SupportWithout robust IT support, navigating Smartsheet’s setup and maintenance can be challenging.
Cómo probamos y puntuamos las herramientas
Hemos dedicado años a construir, perfeccionar y mejorar nuestro sistema de evaluación y puntuación de software. La rúbrica está diseñada para capturar los matices de la selección de software y lo que hace que una herramienta sea efectiva, enfocándose en los aspectos críticos del proceso de toma de decisiones. A continuación, puedes ver exactamente cómo funcionan nuestras pruebas y puntuación en siete criterios. Esto nos permite proporcionar una evaluación imparcial del software basada en la funcionalidad principal, características destacadas, facilidad de uso, onboarding, atención al cliente, integraciones, opiniones de clientes y relación calidad-precio.
Funcionalidad principal (25% de la puntuación final)
Nuestro punto de partida siempre es la funcionalidad principal de la herramienta. ¿Tiene las funciones básicas que un usuario esperaría ver? ¿Alguna de estas características principales está limitada a planes de precios superiores? En esencia, esperamos que una herramienta esté a la altura de las capacidades básicas de sus competidores.
Características destacadas (25% de la puntuación final)
A continuación, evaluamos las características únicas y sobresalientes que van más allá de la funcionalidad principal normalmente encontrada en herramientas de este tipo. Una puntuación alta refleja funciones especializadas o únicas que hacen el producto más rápido, eficiente o que aportan valor adicional al usuario. También evaluamos lo fácil que es integrarse con otras herramientas que normalmente forman parte del stack tecnológico para ampliar la funcionalidad y utilidad del software. Las herramientas que ofrecen numerosas integraciones nativas, conexiones con terceros y acceso API para crear integraciones personalizadas obtienen la mejor puntuación.
Facilidad de uso (10% de la puntuación final)
Consideramos cuán rápido y fácil es ejecutar las tareas definidas en la funcionalidad principal usando la herramienta. El software que obtiene la puntuación más alta está bien diseñado, es intuitivo, ofrece aplicaciones móviles, proporciona plantillas y hace que tareas relativamente complejas parezcan simples.
Onboarding (10% de la puntuación final)
Sabemos lo importante que es una adopción rápida del equipo para una nueva plataforma, por lo que evaluamos cuán sencillo es aprender y utilizar una herramienta con una formación mínima. Analizamos lo rápido que un miembro del equipo puede configurarse y empezar a usar la herramienta sin experiencia previa. Las soluciones con alta puntuación indican que se requiere poco o ningún soporte.
Atención al cliente (10% de la puntuación final)
Revisamos cuán rápido y sencillo es salir de un atasco y encontrar ayuda por teléfono, chat en vivo o base de conocimiento. Las herramientas y empresas que proporcionan soporte en tiempo real obtienen la mejor puntuación, mientras que los chatbots obtienen la peor.
Opiniones de clientes (10% de la puntuación final)
Además de nuestras propias pruebas y evaluaciones, consideramos el net promoter score de clientes actuales y anteriores. Revisamos la probabilidad de que, de tener la opción, elijan nuevamente la herramienta por su funcionalidad principal. Un software con alta puntuación refleja un alto net promoter score de clientes presentes o pasados.
Relación calidad-precio (10% de la puntuación final)
Por último, considerando todos los demás criterios, revisamos el precio medio de los planes de entrada frente a las funciones principales y analizamos el valor de los demás criterios de evaluación. El software que ofrece más por menos obtiene una puntuación superior.
Core Features
Automated Workflows: Smartsheet allows you to automate repetitive tasks, reducing the manual effort required in financial processes. This allows your team to focus on more strategic tasks by handling approvals, notifications, and updates automatically.
Real-Time Dashboards: With real-time dashboards, you can visualize financial data and trends instantly. This helps you make informed decisions quickly by displaying key metrics in an easy-to-understand format.
Comprehensive Reporting: Smartsheet’s reporting tools enable you to generate detailed financial reports with ease. You can customize these reports to focus on specific data points, ensuring that your team has the insights needed to drive business decisions.
Document Management: You can attach, manage, and convert files into proof items directly within Smartsheet. This allows you to track approvals and versions, facilitating focused conversations around financial documents.
Resource Management: You can visualize team workloads and project allocations to manage resources effectively and optimize project assignment based on availability.
Gantt Charts for Planning: You can utilize Gantt charts to plan and track financial projects and timelines. This feature assists in setting clear deadlines and dependencies, making it easier to manage complex financial tasks.

Standout Features
Brandfolder Integration: This digital asset management platform within Smartsheet helps you store, label, and categorize files efficiently. This is particularly valuable for companies handling large volumes of content, ensuring easy retrieval and reuse.
WorkApps: Customize your project experience by organizing documents, spreadsheets, and timelines into a single app. This feature allows your team to access only the relevant information, enhancing productivity.

Ease of Use
Smartsheet's UI can be hard to learn initially. The spreadsheet-like appearance requires a shift in mindset but offers powerful customization once mastered. Users often find the onboarding lacking, but if your team embraces the learning curve, you'll unlock robust automation and integration capabilities that enhance your workflows.

Onboarding
Smartsheet's onboarding experience is minimal, with no detailed guidance within the tool. Users often find themselves needing to explore Smartsheet University or other resources to learn effectively. The interface's complexity can hinder the onboarding process compared to more user-friendly Smartsheet alternatives, such as Monday.com and ClickUp. This setup may delay your team’s time to value as you navigate the learning curve independently.

Customer Support
Smartsheet's customer support is average, offering a help centre with documentation and tutorials, a user community, and paid personalized coaching. Email and phone support are also available, though some users report long wait times.

Integrations
Smartsheet integrates with Microsoft Teams, Microsoft Excel, Slack, Adobe Creative Cloud, DocuSign, Power Automate, Zapier, Jira, Power BI, and Salesforce.
Smartsheet also offers an API and connects with third-party integration tools and add-ons.

Value for Money
Smartsheet offers several pricing plans to suit different business needs, including a free plan for two users. While customized plans with advanced features may be more costly, Smartsheet offers good value for money. A free demo is available, so you can evaluate the software before purchasing.
- Free Plan: Offers two sheets for two users, with access to Google Workspace, Microsoft 365, and Slack integrations.
- Pro Plan: $9/member/month (billed annually); limited to 10 users and includes core features, such as unlimited sheets, forms, and reports.
- Business Plan: $19/member/month (billed annually); includes team workload tracking, a timeline view widget, and admin capabilities.
- Enterprise Plan: Custom pricing; offers directory integrations for simplified user authentication and AI capabilities.
- Advanced Work Management Plan: Custom pricing for additional features according to your needs.

Smartsheet Specs
- API: Yes
- Batch Permissions & Access: No
- Budgeting: Yes
- Calendar Management: Yes
- Collaboration Support: Yes
- Contact Management: No
- Contact Sharing: No
- Customer Management: Yes
- Dashboard: Yes
- Dashboards: Yes
- Data Export: Yes
- Data Import: Yes
- Data Visualization: Yes
- Dependency Tracking: No
- Document Sharing: No
- Expense Tracking: Yes
- External Integrations: Yes
- File Sharing: No
- Gantt Charts: Yes
- Kanban Boards: No
- Multi-User: Yes
- Notifications: Yes
- Project Management: Yes
- Resource Management: Yes
- Scheduling: Yes
- Task Scheduling/Tracking: Yes
- Third-Party Plugins/Add-Ons: Yes
- Time Management: No
- Travel Management: No
- Workflow Management: No
Smartsheet FAQs
Smartsheet Company Overview & History
Smartsheet, headquartered in Bellevue, Washington, was founded in 2005 and currently employs over 3,000 people. Known for its cloud-based platform that blends spreadsheets, databases, and project management tools, Smartsheet is trusted by over 85% of Fortune 100 companies. Blackstone and Vista Equity Partners acquired Smartsheet for $8.4 billion in 2024. The company supports integration with major applications such as Microsoft Office 365 and Google Workspace.
Smartsheet Major Milestones
- 2005: Founded by Eric Browne and Brent Frei.
- 2023: Trusted by over 85% of Fortune 100 companies.
- 2024: Acquired by Blackstone and Vista Equity Partners for $8.4 billion.

