Airbase Review: Pros, Cons, Features and Pricing
Airbase is an expense management software that handles spend management, approval workflows, and reporting. Airbase best serves tech startups and mid-sized companies with complex financial operations, such as finance teams in SaaS companies or e-commerce businesses.
It simplifies financial processes by integrating card payments, bill payments, and reimbursements into a single platform. In this article, I'll cover Airbase's features, pros and cons, use cases, pricing, and more, so you can decide if this software aligns with your company's financial management needs and goals.
Airbase Evaluation Summary
- Pricing upon request
- Free demo available
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Airbase Overview
Airbase is a solid choice for businesses looking to streamline expense management. It offers a comprehensive suite of features, such as real-time visibility over expenses, automated workflows, and integration with accounting systems.
While the onboarding process could be smoother, its intuitive interface makes daily use straightforward. Compared to other tools, Airbase excels in providing visibility and control over expenses, although pricing might be a concern for smaller teams.
It's best suited for mid-sized companies or industries with complex financial operations that can fully use Airbase’s extensive feature set.
pros
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Real-time tracking of expenses for better financial visibility.
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Automated workflows that save your team time on approvals and processing.
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User-friendly interface.
cons
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Onboarding might take more time than expected.
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Mobile app offers fewer features than the desktop version.
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Limited customization options.
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Expense tracking
Airbase enables you to track expenses in real-time, providing your team with visibility into where money is being spent. This helps you make informed decisions quickly.
Approval workflows
You can automate approval processes to save time and reduce bottlenecks.
Reporting and analytics
Get detailed reports on spending patterns to better manage your budgets. This feature helps you spot trends and adjust your strategies accordingly.
Virtual cards
Issue virtual cards (essentially digital, disposable credit cards) for team purchases, adding a layer of security and control to your expenses. It reduces the risk of fraud and misuse.
Bill payments
Airbase handles bill payments directly within the platform, simplifying your accounts payable process.
Reimbursement management
Easily manage and approve employee reimbursements to keep your team happy and compliant. It streamlines the process and keeps records organized.
Ease of Use
Airbase is fairly user-friendly, with an intuitive interface that makes managing expenses straightforward for your team. The platform's design helps users quickly navigate through tasks like tracking expenses and approving workflows.
However, some users feel the onboarding process could be smoother, which might require a bit more effort from your team initially. Once you're familiar with it, Airbase’s features, like real-time alerts, guided procurement, and virtual corporate cards, simplify your expense management tasks and improve efficiency.
Integrations
Airbase integrates with most ERP, accounting, and administrative tools, including NetSuite, QuickBooks Online, Xero, Sage Intacct, Slack, Salesforce, Google Workspace, Microsoft Teams, Bill.com, and Expensify. It also offers a robust API for custom integrations and connects with third-party integration tools.
Airbase Specs
- 2-Factor Authentication
- Accounts Payable
- Accounts Receivable
- API
- Balance Sheet
- Billing/Invoicing
- BitCoin
- Budgeting
- Calendar Management
- Contact Management
- CRM Integration
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Expense Tracking
- External Integrations
- Forecasting
- General Account Ledger
- Inventory Tracking
- Multi-Currency
- Multi-User
- Notifications
- P&L
- PayPal
- Payroll
- SAP Integration
- Stripe
- Supplier Management
- Tax Management
