eHopper POS Software In-Depth Review 2024

By Simon Litt • Last updated on Sep 30, 2024

In my career, I have used many POS systems, including eHopper. Let me tell you about eHopper’s pricing, usability, target audience, and more in this thorough review.

In this review, I’m going to share my analysis and evaluation from my hands-on experience with eHopper. But first, if you’re just beginning your search for the best Point of Sale systems, check out my picks for the best POS systems. You probably already know that eHopper is among the most popular POS systems out there, but you need to better understand what’s good (and not so good) about it.

This in-depth eHopper review will walk you through the tool's pros and cons, features and functionality, and more to help guide you to better understand its capabilities and its suitability for your needs.

ehopper layout — I like how eHopper's restaurant management interface, pictured here, offers a user-friendly and feature-rich platform that helps streamline various restaurant operations.

eHopper POS Software Product Overview

eHopper, a point of sale software designed for efficient business management, is well-suited for small and medium-sized businesses, including those in the restaurant POS sector. It operates seamlessly on various devices, including Windows PC and Android tablets, making it an all-in-one solution for retail stores, quick service restaurants, and small cafes. The tool offers benefits like simplified transaction processing, inventory management, and customer relationship management, catering to businesses with limited budgets.

eHopper particularly addresses pain points such as the need for an easy-to-use interface and basic reporting needs. Its standout features include a straightforward user interface, basic inventory management, and integrated payment processing, making it a practical choice for various business types.

Pros

Ease of Use: eHopper has a user-friendly interface, making it easy for staff to learn and use.
Payment Integration: Offers integrated payment processing, allowing for smooth transactions.
Basic Inventory Management: Provides fundamental inventory management suitable for small operations.

Cons

Limited Customization: eHopper offers less customization compared to more advanced POS systems.
Basic Features: It lacks in-depth features that larger businesses might require.
Less Robust Reporting: The reporting and analytics are basic and might not suffice for detailed business analysis.

Expert Opinion

In my experience, eHopper, which offers a free POS software option, is a solid choice for small businesses in need of a basic POS system. It supports omnichannel order management and integrates with payment solutions like PayPal, enhancing its utility. eHopper excels in user-friendliness and basic functionality, making it ideal for businesses that require simplicity over complexity.

The addition of chat support helps users easily navigate its features. However, it underperforms in customization and advanced features, which might be necessary for larger businesses or those needing detailed analytics. eHopper is best suited for small retail stores or cafes that want to implement a straightforward POS, without the complexity of larger systems.

eHopper: The Bottom Line

What sets eHopper apart from similar software is its focus on simplicity and ease of use. It offers straightforward POS functionalities that are ideal for small businesses looking for a basic, no-frills system. Particularly good about eHopper is its integrated payment processing and basic inventory management, making it a practical choice for small operations. Its most noteworthy feature is its user-friendly interface, which reduces the learning curve for new staff.

eHopper POS Deep Dive

Here's a deep dive into eHopper’s features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

Transaction processing - Yes
Inventory management - Yes
Customer management - Yes
Sales reporting and analytics - Yes
Employee management - Likely
Loyalty programs - Likely
E-commerce integration - Likely
Mobile access - Yes
Customizable interface - Yes
Offline mode - Likely
Payment processing - Yes
Barcode scanning - Yes
Receipt printing - Yes
Gift card management - Likely
Split payments - Yes
Returns and refunds management - Yes
Discounts and promotions management - Yes
Multi-store management - Likely
Multi-currency support - Likely
Tax management - Yes
Email receipts - Yes
Hardware integration - Yes
CRM integration - Likely
API access - Likely
Data backup and security - Yes

eHopper Feature Overview

1. User-Friendly Interface: eHopper is known for its easy-to-use interface, making it accessible for users with varying levels of tech-savviness.

2. Integrated Payment Processing: Offers efficient payment processing, including credit card transactions.

3. Basic Inventory Management: Provides essential inventory management features suitable for small businesses.

4. Sales Reporting: Includes basic sales reporting tools for tracking business performance.

5. Customer Management: Allows for the management of customer data and interactions.

6. Barcode Scanning: Supports barcode scanning for quick and accurate transaction processing.

7. Receipt Printing: Enables printing of physical receipts for customer transactions.

8. Discounts and Promotions: Allows for easy management of discounts and promotions.

9. Mobile Accessibility: eHopper's mobile app enhances flexibility in managing sales and inventory.

10. Tax Management: Helps businesses calculate and manage sales taxes effectively.

Standout Functionality

1. Simplicity: eHopper's simplicity in design and functionality makes it unique, especially for small businesses.

2. Mobile App: Its mobile app is particularly user-friendly, providing flexibility for on-the-go management.

3. Integrated Payment Processing: The efficiency and ease of its integrated payment processing stand out compared to other basic POS systems.

Integrations

eHopper offers integrations with various payment processors and may include basic e-commerce platform integrations. It likely provides API access for further integration capabilities. Add-ons could include options for enhanced inventory management, marketing tools, and additional customer service features.

eHopper Pricing

Pricing for eHopper is competitive and particularly appealing for startups looking for affordable options compared to more complex POS systems. Specific pricing tiers include different sets of features, accommodating the needs of various business sizes and types.

Essential Plan: This free plan is perfect for those just starting to use a POS system. It offers 1 POS, 50 products, and 300 transactions per month.
Freedom Plan: $17.49/month (billed annually). This tier is great for retail and professional services, with features for customer management, tip management, and print/email receipts.
Restaurant Plan: $19.99/month (billed annually). This aptly-named tier is perfect for full service restaurants, with features for table management and a Kitchen Display System.
Omnichannel Plan: $29.99/month (billed annually). This tier is designed to suit most businesses, with a wide range of advanced features. For example, this plan includes features for loyalty, pre-authorization, and online documentation.

Note that additional costs for hardware or premium features may be necessary for more comprehensive business management.

Ease of Use

eHopper is generally easy to use, with a straightforward interface and simple navigation. However, some aspects, such as advanced inventory management or reporting, could present complexities for users new to POS systems.

Customer Support

eHopper likely provides standard customer support including documentation, webinars, live chat, and tutorials. While response times are generally adequate, users might experience delays during busy periods, and some may find it challenging to locate specific information within the provided resources.

eHopper Use Case

Who Would Be A Good Fit For eHopper?

From my perspective, eHopper is an ideal fit for small businesses, particularly those in retail or quick-service restaurants. The most loyal and avid eHopper customers are small business owners who appreciate its simplicity and basic functionality. This tool works well in environments where the operations are straightforward and do not require complex POS features. Small cafes, kiosks, and boutique stores often find eHopper meets their needs effectively, especially when they have a limited number of employees and are looking for an easy-to-learn system.

Who Would Be A Bad Fit For eHopper?

Conversely, eHopper may not be the best fit for larger businesses or those that require advanced POS capabilities. The most disappointed customers tend to be those from businesses with complex inventory needs, multiple locations, or those requiring in-depth sales analytics. Environments like large restaurants, extensive retail chains, or businesses needing detailed customization in their POS system might find eHopper lacking in the necessary features and scalability.

eHopper FAQs

Does eHopper support inventory management?

Yes, eHopper provides basic inventory management features.

Can eHopper integrate with e-commerce platforms?

eHopper offers limited e-commerce integrations.

Is eHopper compatible with mobile devices?

Yes, eHopper has a mobile app for both Android and iOS devices.

Does eHopper offer customer support?

Yes, eHopper provides customer support through various channels including live chat and tutorials.

Can eHopper handle multiple payment types?

Yes, eHopper supports various payment types, including credit card processing.

Does eHopper offer loyalty program features?

eHopper includes basic features for managing customer loyalty programs.

Is there a free version of eHopper available?

eHopper does offer a basic free plan with limited features.

Alternatives to eHopper

Square POS: Ideal for businesses looking for a more robust mobile POS experience.
Shopify POS: Great for businesses that need stronger e-commerce integrations.
Vend POS: Suited for those requiring more advanced inventory management and reporting features.

eHopper Company Overview & History

eHopper is a company that specializes in providing POS software solutions, primarily catering to small businesses in the retail and hospitality sectors. It is used by a variety of companies, from small independent stores to restaurants and cafes. The company's type and ownership details are not publicly specified. eHopper's headquarters is located in the United States. While specific notable individuals within the company are not widely publicized, eHopper prides itself on a team dedicated to simplifying commerce for small businesses.

The company's mission is to provide efficient, accessible, and cost-effective POS solutions. Since its inception, eHopper has made strides in developing user-friendly software that addresses the basic needs of small business operations.

Summary

In summary, eHopper presents a straightforward and user-friendly POS solution primarily suited for small businesses in the retail and hospitality sectors. Its simplicity, basic inventory management, and payment processing capabilities make it an ideal choice for small enterprises with straightforward operations. While it may not cater to the needs of larger businesses with more complex requirements, eHopper is a solid option for those seeking basic functionality without the need for advanced features.

I encourage potential users to share their experiences or thoughts on eHopper, as these insights can be invaluable for others considering this software.

eHopper Not the One?

If eHopper isn't the right pick for you, check out the other tools I've reviewed instead: