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In my Microsoft Dynamics 365 Business Central in-depth review, I’m sharing the results of my analysis and evaluation from hands-on testing and experimentation. Before we dive in, if you’re just starting your search for the best enterprise resource planning (ERP) tools, you should first check out my picks for the best ERP software. Microsoft Dynamics 365 Business Central is one of the top-rated ERP tools out there, but to figure out if it's a good match for you, it's important to understand the software’s benefits and drawbacks.

My in-depth Microsoft Dynamics 365 Business Central review will take you through everything you need to know to make a more informed decision—pros and cons, features and functionality, pricing, and more—to help you to better understand its capabilities and suitability for your needs.

Microsoft Dynamics 365 Business Central review showing the business manager role center interface
I like how the role center in Microsoft Dynamics 365 Business Central, pictured here, provides users with a tailored view of relevant data, tasks, and insights based on their specific roles and responsibilities.

Microsoft Dynamics 365 Business Central Software Product Overview

Microsoft Dynamics 365 Business Central is a cloud-based ERP solution that streamlines business processes for small and medium-sized businesses. It targets organizations seeking to integrate their financial management, sales, service, and operations.

The tool offers significant benefits in automating workflows and providing real-time insights, effectively solving challenges in managing financials, supply chains, and customer relationships. Key features include robust financial reporting, user-friendly dashboards, and flexible order management capabilities.


  • Integrated Solutions: Dynamics 365 Business Central integrates seamlessly with other Microsoft products like Outlook, Excel, and Teams, enhancing productivity by connecting various business functions.
  • Customization: It offers extensive customization options through add-ons and Power Apps, allowing businesses to tailor the software to their unique needs.
  • User Experience: The platform is known for its user-friendly interface, making it easier for team members to navigate and adapt, which improves overall efficiency.


  • Complex Setup: Setting up the software can be complex, especially for businesses without a dedicated IT team.
  • Cost for SMBS: The pricing model can be challenging for smaller businesses, potentially affecting its affordability and accessibility.
  • Limited Scalability: While effective for small to medium-sized businesses, it might not scale as efficiently for larger enterprises or those with more complex needs.

Expert Opinion

Judging from its features, integrations, and user interface, Microsoft Dynamics 365 Business Central stands out as a competent ERP solution. It excels in providing a comprehensive, user-friendly experience but can fall short in scalability and ease of initial setup. I find it most suitable for businesses that already rely on other Microsoft products and need a reliable ERP system to unify their operations.

Microsoft Dynamics 365 Business Central: The Bottom Line

What sets Microsoft Dynamics 365 Business Central apart is its deep integration with other Microsoft tools. This ERP solution excels in offering a unified platform that combines financial management, supply chain management, and customer relationship management with a highly intuitive user interface. Its ability to automate and streamline business processes while providing real-time insights makes it a noteworthy choice among ERP solutions.

Microsoft Dynamics 365 Business Central Deep Dive

Here's a deep dive into Microsoft Dynamics 365 Business Central's features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

  1. Financial Management - Yes
  2. Supply Chain Management - Yes
  3. Customer Relationship Management (CRM) - Yes
  4. Human Resources Management - Yes
  5. Project Management - Yes
  6. Inventory Management - Yes
  7. Order Management - Yes
  8. Purchasing and Procurement - Yes
  9. Reporting and Analytics - Yes
  10. Sales Order Processing - Yes
  11. Warehouse Management - Yes
  12. Manufacturing Management - Yes
  13. Business Intelligence - Yes
  14. Real-Time Data Access - Yes
  15. Budgeting and Forecasting - Yes
  16. Asset Management - Yes
  17. Compliance Management - Yes
  18. Risk Management - Yes
  19. Integration Capabilities - Yes
  20. Customization Options - Yes
  21. Mobile Access - Yes
  22. Multi-Currency Support - Yes
  23. Multi-Language Support - Yes
  24. E-commerce Integration - Yes
  25. Quality Management - Yes

Feature Overview

  1. Financial Management: Provides comprehensive tools for general ledger, payables, receivables, and cash flow management, enhanced by real-time data and analytics to improve financial accuracy and insights.
  2. Supply Chain Management: Streamlines supply chain processes with automation and real-time visibility, enabling more efficient inventory, warehouse, and order management.
  3. Customer Relationship Management: Integrates deeply with sales and marketing modules, offering a unified view of customer data that improves engagement and service delivery.
  4. Project Management: Facilitates project planning and execution with tools for tracking project progress, resource allocation, and budgeting, ensuring projects stay on track and within budget.
  5. Human Resources Management: Simplifies HR processes with tools for employee management, payroll, and benefits, fostering an organized and compliant HR department.
  6. Sales Order Processing: Automates and streamlines the sales order process, from quote to cash, ensuring accuracy and speed in customer transactions.
  7. Business Intelligence and Analytics: Offers advanced reporting and analytics capabilities, providing actionable insights for data-driven decision-making.
  8. Manufacturing Management: Supports manufacturing operations with tools for production planning, scheduling, and control, enhancing efficiency and product quality.
  9. Integration Capabilities: Seamlessly integrates with other Microsoft products and third-party applications, offering a cohesive and unified business management experience.
  10. Customization and Extensibility: Allows extensive customization through add-ons and extensions, enabling businesses to tailor the software to their specific needs.

Standout Functionality

  1. Advanced Integration with Microsoft Ecosystem: Dynamics 365 Business Central stands out for its seamless integration with other Microsoft products like Office 365, Outlook, and Teams, offering a unique, unified user experience that enhances productivity and collaboration.
  2. Customization with Microsoft Power Platform: It uniquely integrates with Microsoft Power Apps, Power BI, and Power Automate, providing unmatched customization and extensibility options that cater to specific business needs and workflows.
  3. Role-Tailored Insights: Offers role-tailored user interfaces and dashboards, providing personalized views and insights for different users, a feature that greatly enhances usability and decision-making efficiency in various business roles.


Microsoft Dynamics 365 Business Central provides native integrations with various Microsoft tools, including Office 365, Power BI, and Power Automate. These integrations allow for seamless data transfer and enhanced functionality across different business modules, like CRM and financial management.

The platform also offers an API, enabling custom integrations with external applications and systems. Additionally, a range of add-ons is available, extending the platform's capabilities in areas such as advanced analytics, extended CRM functionalities, and specialized industry solutions.

Microsoft Dynamics 365 Business Central Pricing

Microsoft Dynamics 365 Business Central offers three main pricing tiers:

  • Essentials: Priced at $70 per user per month, this tier provides core financials, supply chain, CRM, and project management capabilities, suitable for businesses needing comprehensive ERP functionalities​.
  • Premium: At $100 per user per month, this plan includes all features of the Essentials tier plus service management and manufacturing. It is designed for businesses requiring more advanced capabilities, especially in manufacturing and distribution​.
  • Team Members: The most affordable option at $8 per user per month, this tier is for users who need light access to data and reports from the system but don't require full functionality​.

Ease of Use

Microsoft Dynamics 365 Business Central displays a mixed level of ease of use. Some users find it comparable to using an Excel spreadsheet, suggesting familiarity and ease of navigation for those accustomed to Microsoft products.

However, the onboarding process and initial navigation can be challenging, with a learning curve that requires time and effort, especially for users unfamiliar with ERP systems. Complexities in customization and integration with third-party systems also add to the tool's overall difficulty level, necessitating technical expertise for effective use​.

Customer Support

The quality of customer support for Microsoft Dynamics 365 Business Central is average, rated at 3.5 out of 5. Users have expressed frustrations with support, especially in regions like South Africa, where local support is reportedly lacking, and the reliance on self-help resources like videos or Microsoft Learn is necessary. This can be challenging for businesses that require immediate assistance or lack the technical skills to navigate through self-service resources.

Microsoft Dynamics 365 Business Central Use Case

Who Would Be A Good Fit For Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a good fit for small to medium-sized businesses that seek a comprehensive ERP solution with strong financial management, supply chain management, and CRM capabilities. Its most loyal customers are those who value the deep integration with other Microsoft products and require a flexible, customizable system to manage diverse business processes.

Who Would Be A Bad Fit For Microsoft Dynamics 365 Business Central

Conversely, Microsoft Dynamics 365 Business Central might be a bad fit for very small businesses or startups that find the system too complex and costly for their basic needs. Larger enterprises or companies with highly specialized or industry-specific requirements might also be disappointed, as the tool may not offer the level of scalability or specialized functionality they need.

Microsoft Dynamics 365 Business Central FAQs

Can Microsoft Dynamics 365 Business Central be used for enterprise resource planning in large companies?

Yes, it can be used for enterprise resource planning in large companies, but its best fit is for small to medium-sized businesses due to its scalability and feature set.

Is Microsoft Dynamics 365 Business Central a cloud ERP system?

Yes, it is primarily a cloud ERP system, offering cloud-based data management and accessibility.

Can consumer goods companies benefit from using Microsoft Dynamics 365 Business Central?

Yes, consumer goods companies can benefit, particularly through its supply chain and inventory management features.

Is there an on-premise version of Microsoft Dynamics 365 Business Central available?

No, Microsoft Dynamics 365 Business Central is primarily cloud-based, with no standard on-premise version.

How does Microsoft Dynamics 365 Business Central impact profitability?

It can enhance profitability by streamlining business processes, improving financial management, and providing actionable insights.

Can Microsoft Dynamics 365 Business Central integrate with Windows applications?

Yes, it integrates seamlessly with various Windows applications, including Office 365 and Power BI.

Does Microsoft Dynamics 365 Business Central offer customization options?

Yes, it offers extensive customization options to meet the specific needs of different businesses.

Is Microsoft Dynamics 365 Business Central suitable for global businesses with multi-currency and multi-language needs?

Yes, it supports multi-currency and multi-language functionalities, making it suitable for global businesses.

Alternatives to Microsoft Dynamics 365 Business Central

  • SAP Business One: Known for its comprehensive ERP capabilities and strong international support, making it a great choice for businesses with global operations​.
  • NetSuite ERP: Stands out for its scalability and comprehensive suite of applications, making it suitable for fast-growing businesses or those needing a flexible, cloud-based ERP solution​.
  • Sage Intacct: Offers robust financial management and reporting capabilities. It integrates well with third-party applications like Salesforce, offering more flexibility for businesses reliant on diverse software ecosystems​.

Microsoft Dynamics 365 Business Central Company Overview & History

Microsoft Dynamics 365 Business Central is a business management solution developed by Microsoft. It evolved from Microsoft Dynamics NAV, a leading ERP product for small to medium-sized businesses. The software is widely used by a diverse range of companies globally, catering to various industries.

Owned by Microsoft Corporation, its headquarters is in Redmond, Washington. The company's mission focuses on empowering every person and organization on the planet to achieve more. Throughout its history, Microsoft Dynamics has reached significant milestones, including the transition from NAV to the more comprehensive and cloud-based Business Central, marking a significant shift in Microsoft's approach to business solutions.


This Microsoft Dynamics 365 Business Central review highlights its position as a strong contender in the ERP market. With its comprehensive features, integration capabilities with other Microsoft products, and customizable options, it stands out as a versatile choice for companies seeking to streamline their business processes.

If you're considering the best ERP solution for your business needs, Dynamics 365 Business Central is worth exploring. I invite you to share your experiences and thoughts on this platform in the comments, as your insights could be invaluable to others in their decision-making process.

Simon Litt
By Simon Litt

Simon Litt is the editor of The CFO Club, specializing in covering a range of financial topics. His career has seen him focus on both personal and corporate finance for digital publications, public companies, and digital media brands across the globe.