Cloudbeds Review: Pros, Cons, Features, and Pricing

Cloudbeds is an accounting software that streamlines operations, bookings, and financial management for the hospitality industry. It's ideal for hotel managers and property owners who need to manage bookings, generate financial reports, and optimize owner statements across independent properties, boutique hotels, hostels, and vacation rentals.

Cloudbeds addresses common pain points such as fragmented booking data, overbookings, manual processes, and disconnected hotel tech stacks, benefiting hotel management teams and property owners. In this article, I'll cover Cloudbeds's features, pros and cons, use cases, pricing, and more, so you can decide if this cloud-based property management system aligns with your financial management goals.

Cloudbeds Evaluation Summary

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Cloudbeds Overview

Is Cloudbeds Right For Your Needs?

Who Would be a Good Fit for Cloudbeds?

Cloudbeds suits small to medium-sized hospitality businesses like hotels, hostels, and vacation rentals. If you're managing multiple properties, Cloudbeds' centralized platform makes it easy to track reservations, finances, inventory management, and guest information. Its user-friendly interface and integration with booking engines like Expedia save you time and effort. For your team, this means less manual data entry and more focus on improving guest experiences like the all-important check-in process.

Small Hotels

Cloudbeds simplifies operations by integrating reservations, guest management, housekeeping, payment processing, direct bookings, and accounting, acting as a virtual front desk.
Hostels

Manage dorms, private rooms, and different room types effortlessly with Cloudbeds' flexible setup and booking management.
Vacation Rentals

Easily sync bookings from multiple booking channels using the channel manager, reducing double bookings and enhancing guest communication.
Bed and Breakfasts

Use Cloudbeds to handle direct bookings and payments through its booking engine and payment gateway, making it a game-changer for your guest experience and operational efficiency.
Boutique Hotels

Streamline your unique offerings with Cloudbeds' customizable modules, automation features, and excellent booking integrations.
Multi-Property Management

Cloudbeds allows you to manage several independent properties from a single dashboard, saving you time and reducing errors with real-time updates.

Who Would be a Bad Fit for Cloudbeds?

Cloudbeds might not be ideal for large corporations, whether in the hospitality industry or not, that need extensive financial features or detailed budgeting capabilities. If your work requires complex integrations with existing systems or a high degree of customization, Cloudbeds may fall short. Its lack of advanced financial-related features like detailed budgets and expenses can be a significant drawback for those in industries that demand deeper financial tracking.

Large Corporations

Cloudbeds might lack the advanced functionality large corporations require for detailed budgeting.
Financial Services

If your team needs thorough financial tracking and reporting, Cloudbeds may not meet your needs.
Manufacturing

Without robust expense tracking, the Cloudbeds system isn't suited for industries like manufacturing that require detailed cost analysis.
Retail Chains

Retail businesses needing complex inventory and financial management might find Cloudbeds lacking.
Construction Firms

For firms requiring job costing and detailed budget management, Cloudbeds will not provide the necessary tools, as it is a hotel management software.
Global Enterprises

If your company operates internationally, Cloudbeds's limited financial features will need to show more in terms of supporting multi-currency requirements and detailed compliance needs.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.