UpKeep Review: Pros, Cons, Features and Pricing
UpKeep is a fixed asset software that helps manage and maintain assets efficiently. It's ideal for maintenance teams in manufacturing, healthcare, and property management sectors. UpKeep simplifies asset management with a focus on ease of use.
UpKeep tackles issues like maintenance tracking and asset downtime, benefiting maintenance and operations teams. In this article, I'll cover UpKeep's features, pros and cons, use cases, pricing, etc., so you can decide if it aligns with your asset management needs and goals.
UpKeep Evaluation Summary
- From $20/user/month
- Free trial + free demo available
Why Trust Our Software Reviews
UpKeep Overview
In my opinion, UpKeep stands out in the fixed asset software market by offering an intuitive interface and strong mobile usability, making it a great choice for maintenance teams aiming to move away from spreadsheets. It excels in ease of use and customer support, outperforming many competitors in these areas. However, onboarding could be smoother compared to some rivals. UpKeep is best suited for teams in industries like manufacturing and healthcare, where efficient asset management is crucial. If your team values straightforward functionality and solid support, UpKeep is worth considering.
pros
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It's simple to schedule and manage work orders.
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Your team benefits from responsive customer support.
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You can easily track maintenance tasks with its intuitive mobile app.
cons
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It may require time to adapt to its workflow processes.
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Your team could face challenges with limited customization options.
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You might find the reporting features lacking depth.
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How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Work Order Management: You can easily create, assign, and track work orders, keeping your team organized and on schedule. This feature helps you prioritize tasks and ensures nothing falls through the cracks.
Asset Tracking: UpKeep lets you monitor asset conditions and maintenance history, including tracking via barcode labels, so you can make informed maintenance decisions. It helps extend asset life and reduce downtime.
Preventive Maintenance Scheduling: Automate maintenance tasks based on time or usage to prevent equipment failures. Your team can focus on proactive care rather than reactive repairs.
Mobile Access: With UpKeep's mobile app, your team can access and update information directly from their mobile devices. It boosts productivity and keeps everyone informed, no matter where they are.
Inventory Management: Track parts and supplies effortlessly, ensuring you always have what you need. Avoid delays by managing your inventory efficiently.
Reporting and Analytics: Generate reports and view performance dashboards to analyze maintenance performance and identify improvement areas. Get insights that help optimize your maintenance KPI strategies.
Ease of Use
UpKeep is user-friendly, offering an intuitive interface that makes it easy for your team to get started quickly. The mobile app ensures you can manage tasks on the go, boosting productivity and communication. Users often praise its simple navigation and minimal training requirements. Compared to other fixed asset software, UpKeep stands out for its ease of use, saving you time and keeping your team focused on maintenance rather than struggling with complex software.
Integrations
UpKeep integrates with Zendesk, Xero, Slack, Microsoft Teams, NetSuite, Mingo, and Zapier.
UpKeep also offers an API and connects with third-party integration tools like Zapier for broader app connectivity.
UpKeep Specs
- API
- Calendar Management
- Customer Management
- Data Export
- Data Import
- Data Visualization
- External Integrations
- Inventory Tracking
- Multi-User
- Notifications
- Project Management
- Scheduling
- Supplier Management
- Task Scheduling/Tracking