17 Best Microsoft Dynamics Resellers Reviewed In 2024
10 Best Microsoft Dynamics Reseller Shortlist
Here’s my shortlist of the best Microsoft Dynamics resellers:
Our one-on-one guidance will help you find the perfect fit.
Microsoft Dynamics resellers handle the implementation of the Dynamics software and provide ongoing support and maintenance on behalf of a business that enlists its services. By outsourcing these elements of your operations, you can allocate your team’s time and resources to other tasks, and avoid hiring an internal expert. But finding the right provider can be a challenge, especially with so many options available.
Using my experience with finance and accounting software and services, I evaluated and compared several of the top Microsoft Dynamics resellers available. From there, I compiled my results into detailed reviews to help you find the best provider for your needs.
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How to Choose a Microsoft Dynamics Reseller
It’s easy to get bogged down in long lists of services and complex pricing structures. To help you prioritize the things that matter most for your business, keep the following factors in mind:
| Factor | What to Consider |
| Business Objectives | How does this provider align with your specific business goals? |
| Service Scope and SLAs | Does the provider offer the services and service levels your team needs? |
| Support Availability | Is support available when your team needs it most? |
| Costs and Pricing Structure | Are the costs transparent and within your budget? |
| Communication and Reporting | How will the provider communicate progress and updates with you? |
| Industry Experience | Does the provider have experience in your industry or a similar one? |
| Geographic Availability | Is the provider available in your region or country? |
| Customization Options | Can the provider tailor their services to fit your business needs? |
Best Microsoft Dynamics Resellers Reviews
Below are my detailed summaries of the best Microsoft Dynamics resellers that made it onto my shortlist. My reviews look at each provider’s key services, unique specialties, and pros & cons to help you find the best one for your needs.
Velosio focuses on business growth and operational efficiency for small to mid-sized companies. It provides rapid deployment models and support across ERP, CRM, and cloud services, and maximizes technology investments with scalable business solutions.
Why I picked Velosio: Velosio offers scalable solutions for small to mid-sized companies. Their focus on growth and efficiency ensures your team can leverage technology without extensive resources. Velosio provides rapid deployment options and adaptable support, ensuring your team can start using Dynamics quickly without overwhelming resources.
Standout Services: They provide cloud services that allow your team to access flexible and scalable technology resources, addressing the need for cost-effective infrastructure. Their managed services offer ongoing support and optimization, ensuring your systems run smoothly and efficiently, freeing your team to focus on core business activities.
Target industries: Distribution, professional services, manufacturing, healthcare, and construction.
Specialties: Cloud services, managed services, business growth, operational efficiency, and Microsoft Dynamics 365.
Pros and cons
Pros:
- Quick deployment for SMBs
- Tailored SMB training programs
- Emphasis on cloud migration
Cons:
- Limited in-house custom development
- Minimal predictive analytics support
Encore Business Solutions offers thorough ERP, CRM, financial management, business intelligence, and cloud solutions for the Canadian market. Their focus on local compliance, business continuity, and customized Microsoft Dynamics configurations makes them a trusted partner for Canadian companies.
Why I picked Encore Business Solutions: Encore’s local expertise ensures your Dynamics solutions align with Canadian regulatory standards and best practices. They offer ongoing support and training to help your team fully leverage Dynamics’ capabilities. Their focus on local market needs helps your team achieve better integration and compliance, while their expertise in business intelligence ensures your organization can make data-driven decisions to improve performance.
Standout Services: They provide financial management solutions that help your team optimize budgeting and reporting processes, addressing challenges in financial planning and control. Their business intelligence services enable your organization to harness data for strategic insights, improving decision-making and operational efficiency.
Target industries: Manufacturing, distribution, professional services, public sector, and retail.
Specialties: Financial management, business intelligence, customer relationship management, Microsoft Dynamics 365, and data analytics.
Pros and cons
Pros:
- Expertise in Canadian regulations
- Local data hosting options
- Strong CRM customization support
Cons:
- Focus on Canadian clients only
- Lengthy implementation timelines
Hitachi Solutions specializes in compliance-driven solutions for highly regulated industries. They provide powerful compliance management within Dynamics 365, assisting clients in regulatory alignment, data security, and audit readiness.
Why I picked Hitachi Solutions: Hitachi Solutions excels at providing services that meet compliance standards, ensuring your team stays aligned with industry regulations. Their focus on digital transformation helps your business optimize operations and leverage data insights. By offering targeted solutions, they support your organization in achieving efficiency and compliance.
Standout Services: They provide advanced data analytics services that enable your team to extract valuable insights and make informed business decisions, addressing the need for data-driven strategies. Their digital transformation services help optimize and modernize your business processes, overcoming challenges associated with outdated systems.
Target industries: Financial services, manufacturing, healthcare, retail, and public sector.
Specialties: Compliance expertise, digital transformation, data analytics, Microsoft Dynamics 365, and business insights.
Pros and cons
Pros:
- Expertise in compliance support
- Advanced data analytics capabilities
- Supports complex integrations
Cons:
- Lengthy onboarding process
- Complex configuration requirements
Alithya’s healthcare expertise ensures optimized Dynamics 365 for the healthcare industry. It provides tailored application management and data analytics to improve patient care and streamline operations.
Why I picked Alithya: Alithya offers industry-specific Dynamics configurations that manage patient records, track regulatory requirements, and improve care coordination. Their expertise ensures your systems meet healthcare compliance needs and are optimized for data security and their cloud services help you scale and adapt to changing needs.
Standout Services: They offer digital transformation consulting that assists your team in modernizing operations and improving patient engagement, addressing challenges of outdated systems. Their data analytics services enable your organization to leverage insights for better decision-making and strategic planning.
Target industries: Healthcare, finance, manufacturing, energy, and professional services.
Specialties: Digital transformation, data analytics, cloud services, Microsoft Dynamics 365, and industry-specific solutions.
Pros and cons
Pros:
- Specialized in healthcare compliance
- Strong data security measures
- Industry-specific reporting tools
Cons:
- Limited non-healthcare focus
- Complex data migration steps
Avanade partners with Accenture and Microsoft to deliver tailored cloud, AI, and business process solutions. It transforms complex, multinational business environments through innovative digital strategies and scalable integration.
Why I picked Avanade: Avanade offers advanced Microsoft Dynamics capabilities and specific support for multinational operations and intricate compliance needs. They specialize in large-scale integrations that unify global business processes, backed by extensive cloud and AI expertise.
Standout Services: They provide Microsoft Fabric Value Accelerator services that enhance your data analytics capabilities, helping your team make informed decisions. Their Azure VMware Solution offers a reliable platform for managing complex IT environments, addressing scalability and integration challenges.
Target industries: Financial services, healthcare, manufacturing, retail, and public sector.
Specialties: AI and cloud business services, tailored technology solutions, client collaboration, sustainability, and Microsoft Dynamics 365 expertise.
Pros and cons
Pros:
- Global enterprise expertise
- Advanced AI integration
- Multinational compliance support
Cons:
- Longer implementation timelines
- Limited SMB solutions
Argano provides strategic consulting and implementation services for Microsoft Dynamics 365, focusing on digital transformation and process optimization. Its innovative approach is ideal for organizations aiming to optimize digital capabilities across complex systems.
Why I picked Argano: Argano’s expertise in Dynamics 365 enables your team to automate processes and manage complex data needs effectively. They offer change management and custom configurations to support your digital goals and drive operational improvements. Additionally, Argano excels in digital transformation by offering strategic consulting that helps your team align technology with business goals.
Standout Services: They offer strategic consulting services that help your team align technological initiatives with business objectives, addressing the need for cohesive digital transformation. Their process optimization services enhance operational efficiency by identifying and improving bottlenecks in your business processes, ensuring smoother operations and better resource utilization.
Target industries: Manufacturing, financial services, healthcare, retail, and public sector.
Specialties: Digital transformation, process optimization, strategic consulting, Microsoft Dynamics 365, and technology integration.
Pros and cons
Pros:
- Advanced change management support
- Emphasis on process optimization
- Strategic consulting expertise
Cons:
- Longer deployment timelines
- Complex onboarding process
AlfaPeople AMS focuses on efficient support and development, offering advisory, migration, and ongoing management services as your organization scales. It is an excellent option for clients centering on stability and evolving application management.
Why I picked AlfaPeople AMS: AlfaPeople AMS offers tailored support that ensures your Dynamics 365 system functions at peak performance with user adoption assistance and system enhancement. They provide access to a customer portal for monitoring ticket priorities and budget use, making managing your application’s lifecycle easy. Their flexible commercial model allows your team to budget over different periods.
Standout Services: They offer advisory services that guide your team through Dynamics 365 implementations, addressing system reliability and user adoption challenges. Their customer portal provides a platform for managing support tickets efficiently, enhancing your IT operations.
Target industries: Financial services, retail, manufacturing, and professional services.
Specialties: Application management, cloud migration, system reliability, user adoption, and Microsoft AI.
Pros and cons
Pros:
- User adoption focus
- Proactive system monitoring
- Dedicated advisory services
Cons:
- Slow ticket escalation for smaller issues
- Complex customization process
sa.global integrates resource planning, financial, and project management into Dynamic 365, providing tools for the needs of people-centric businesses. It focuses on ERP and CRM solutions for professional services firms.
Why I picked sa.global: Their 'evergreen' platform allows your team to manage resources, track billable hours, and optimize project timelines effectively. They bring expertise in configuring Dynamics 365 for the unique needs of service-oriented firms. They provide project execution tools to help you organize and meet client demands and focus on enhancing operational efficiency for effectively managing projects and resources.
Standout Services: They offer project management solutions that help your team efficiently allocate resources and track project progress, addressing the challenges of managing multiple projects simultaneously. Their client relationship management solutions enhance customer interactions by providing tools for better communication and engagement, ensuring your business can maintain strong client relationships.
Target industries: Professional services, legal, consulting, architecture, and engineering.
Specialties: ERP solutions, CRM solutions, project management, client relationship management, and Microsoft Dynamics 365.
Pros and cons
Pros:
- Expertise in project-centric firms
- Strong financial management support
- Resource planning specialization
Cons:
- Limited non-services focus
- High training requirements
Sunrise Technologies offers tailored ERP, CRM, and supply chain solutions within Dynamics 365 for apparel and footwear industries. They help with inventory optimization, order management, and global distribution.
Why I picked Sunrise Technologies: Sunrise Technologies provides specialized tools that help you manage seasonal inventory, track product lifecycles, and optimize order fulfillment. Their Sunrise 365® platform integrates with Dynamics 365, offering a comprehensive approach to retail-specific needs. This makes Sunrise Technologies ideal for companies needing precise control over complex apparel and footwear operations.
Standout Services: They provide supply chain management solutions that enhance your team's ability to track and manage inventory, addressing challenges of visibility and efficiency. Their cloud-based ERP systems integrate various business functions, allowing your organization to adapt quickly to market changes and improve decision-making.
Target industries: Apparel, footwear, retail, consumer goods, and manufacturing.
Specialties: Supply chain management, ERP solutions, cloud-based systems, Microsoft Dynamics 365, and industry-specific consulting.
Pros and cons
Pros:
- Lifecycle tracking for products
- Strong seasonal planning support
- Efficient SKU management
Cons:
- Limited non-apparel focus
- Complex implementation processes
HSO focuses on operational efficiency, leveraging Dynamics 365 to integrate production, supply chain, and quality management processes for the retail and manufacturing sectors. It enhances customer engagement and inventory management and optimizes a customer’s shopping experience.
Why I picked HSO: HSO delivers industry-specific templates and customizations that address retail and manufacturing challenges, like inventory optimization and streamlined order management. Their Dynamics solutions help you manage production processes, control costs, and adapt quickly to market shifts. Their expertise in cloud solutions helps your team optimize processes and integrate operations.
Standout Services: They provide cloud migration services that help your team transition to cloud-based solutions, improving scalability and integration. Their data and AI solutions enable your business to leverage data insights for informed decision-making and operational efficiency.
Target industries: Manufacturing, financial services, professional services, retail, and public sector.
Specialties: Digital transformation, cloud migration, Data & AI, business application optimization, and 24/7 managed services.
Pros and cons
Pros:
- Industry-specific compliance support
- Production planning capabilities
- Real-time data insights
Cons:
- Limited integrations with non-Microsoft products
- Complex integration processes
Other Microsoft Dynamics Resellers
Here are some additional Microsoft Dynamics resellers that didn’t make it onto my shortlist, but are still worth checking out:
- PowerObjects
Best for education and training
- Mazik Global
Best for healthcare solutions
- TMRC
Best for the manufacturing industry
- Stratos Cloud Alliance (SCA)
Best for cloud reseller partnerships
- Dynamics Square
Best for UK market expertise
- Catapult
Best for business process optimization
- DXC Technology
Best for global IT solutions
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What Do Microsoft Dynamics Resellers Typically Offer?
Microsoft Dynamics resellers offer implementation, customization, and support services for Microsoft Dynamics software. They might offer things like:
- Software implementation and setup
- Customization to fit business needs
- Ongoing technical support and maintenance
- User training and education
- System integration with existing tools
Businesses of various sizes seek out Microsoft Dynamics resellers, especially those in finance, operations, and IT departments. They address the need for effective software solutions that improve business processes and reporting capabilities.
Microsoft Dynamics Reseller Selection Criteria
When selecting the best Microsoft Dynamics resellers to include in this list, I considered common business needs and pain points that these providers address. This included things like managing complex software integrations and ensuring efficient system customization. I also used the following framework to keep my evaluation structured and fair:
Core Services (25% of total score)
To be considered for inclusion in this list, each provider had to offer these basic services:
- Implementation and setup
- Software customization
- Technical support and maintenance
- User training programs
- System integration
Additional Standout Services (25% of total score)
To help further narrow down the competition, I also looked for unique or especially valuable services, such as:
- Industry-specific solutions
- Advanced analytics and reporting
- Cloud transition support
- AI integration capabilities
- Compliance and security consulting
Industry Experience (10% of total score)
To get a sense of the industry experience of each provider, I considered the following:
- Years in business
- Number of industries served
- Case studies and success stories
- Certifications and partnerships
- Industry-specific expertise
Onboarding (10% of total score)
To evaluate the onboarding experience for each provider, I considered the following:
- Speed of implementation
- Training availability
- Customization options
- Support during setup
- User-friendly interfaces
Customer Support (10% of total score)
To assess the level of customer support each provider offers, I considered the following:
- Availability of support channels
- Response times
- Expertise of support staff
- Ongoing support options
- Customer feedback on support
Value For Price (10% of total score)
To evaluate the pricing and potential ROI of working with each provider, I considered the following:
- Pricing transparency
- Range of pricing options
- Cost vs. benefits analysis
- Flexibility of contracts
- Competitiveness with similar providers
Customer Reviews (10% of total score)
To get a sense of the overall satisfaction of existing customers, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Commonly reported issues
- Praise for specific services
- Customer loyalty indicators
- Feedback on improvements made
Key Microsoft Dynamics Reseller Services
When selecting a Microsoft Dynamics reseller provider, keep an eye out for the following key services:
- Implementation and setup: This service ensures that Microsoft Dynamics is correctly installed and configured to meet your business needs, providing a strong foundation for future use.
- Software customization: This tailors the software to fit specific business processes and requirements, helping maximize the effectiveness of Dynamics for your operations.
- Technical support and maintenance: Ongoing support for troubleshooting and regular updates keeps the system running smoothly and efficiently.
- User training programs: Providing education and resources to help your team effectively use Dynamics, leads to better adoption and productivity.
- System integration: Connecting Dynamics with other tools and systems in your organization to ensure seamless data flow and increased efficiency.
- Advanced analytics and reporting: Offering insights and data analysis capabilities to help inform strategic decision-making and performance monitoring.
- Cloud transition support: Assisting with migrating your Dynamics setup to the cloud, offering scalability and remote access.
- Compliance and security consulting: Ensuring that your Dynamics environment meets industry standards and regulations, protecting your business data and operations.
- Project management solutions: This service helps manage and track projects effectively, which is essential for maintaining control and oversight over complex tasks.
- Client relationship management: Enhancing customer interactions and engagement through tailored CRM solutions, improving customer satisfaction and loyalty.
Benefits of a Microsoft Dynamics Reseller
Partnering with a Microsoft Dynamics reseller offers several benefits for your team and your business. Here are a few you can look forward to:
- Tailored solutions: Resellers customize Dynamics to fit your business needs, maximizing its impact on your operations.
- Expert support: Access to knowledgeable support teams helps quickly resolve issues and maintain system efficiency.
- Improved user adoption: Training programs provided by resellers ensure your team effectively uses Dynamics and boosts productivity.
- Enhanced data insights: Advanced analytics and reporting services provide valuable business intelligence that aids strategic decision-making.
- Cost-effective scalability: Cloud transition support allows your business to scale its technology resources as needed without significant upfront costs.
- Increased compliance: Consulting services help ensure your Dynamics setup adheres to industry regulations, reducing risk.
- Efficient project management: With specialized project management tools, resellers help you oversee complex tasks and control business processes.
Costs and Pricing Structures of Microsoft Dynamics Resellers
Microsoft Dynamics reseller providers typically come at a custom price to accommodate various business needs, sizes, and circumstances. Providers generally work within one of the following pricing structures:
- Subscription-based: Clients pay a recurring fee for ongoing access to services and updates.
- Project-based: Pricing is determined by the scope and duration of a specific project.
- Scope of work (SOW): Costs are based on detailed deliverables and the resources required to achieve them.
- Hourly rate: Providers charge based on the hours worked by their team on your project.
- Tiered pricing: Different service levels are offered at varying price points, depending on the complexity and size of the project.
Key Factors That Influence Microsoft Dynamics Reseller Pricing
Beyond the specific pricing model, here are some additional factors that can influence the cost of Microsoft Dynamics resellers:
- Customization level: The more tailored the solution to your business needs, the higher the potential cost.
- Number of users: More users often require more licenses and support, impacting the overall price.
- Industry compliance: Meeting specific regulations can increase the complexity and cost of the service.
- Integration requirements: The need to connect Dynamics with existing systems may involve additional expenses.
- Service duration: Longer engagements or ongoing support can affect the total cost.
Being aware of these factors before you start seeking out custom quotes from providers helps you get a sense of what to expect, and compare and contrast quotes more effectively.
Microsoft Dynamics Reseller: FAQs
Here are some answers to common questions about Microsoft Dynamics reseller providers:
What should I expect during the implementation process?
The reseller will set up the software to fit your business processes during implementation. They’ll work with your team to customize features and integrate Dynamics with existing systems. Training sessions will be provided to help your staff get familiar with the new system. Expect a collaborative process, with ongoing communication and adjustments as needed.
How does a reseller provide ongoing support?
Most resellers offer various support options, including help desks, email, and phone support. They can assist with troubleshooting, updates, and additional training needs. Some resellers provide dedicated account managers to ensure your system continues to meet your evolving business requirements. It’s important to discuss support availability and response times before committing.
Can a reseller help with system upgrades?
Yes, resellers can assist with system upgrades to ensure your software remains up-to-date with the latest features and security patches. They will manage the upgrade process, minimizing disruption to your operations. They can also provide training on new features to help your team make the most of the upgrades.
What level of customization is possible with a reseller?
A reseller can offer significant customization to tailor Dynamics to your business needs. They can adjust workflows, add custom fields, and integrate third-party tools. However, the extent of customization will depend on your budget and the complexity of your requirements. Discuss your needs in detail with potential resellers to understand what’s feasible.
What’s the typical timeline for a Microsoft Dynamics implementation?
The timeline varies based on your project’s complexity, customizations, and data migration needs. A reseller will outline a specific implementation plan for your team, often ranging from a few weeks to several months. They’ll work closely with you to set realistic goals, ensuring your team is well-prepared for each stage.
Can a reseller assist with data migration to Microsoft Dynamics?
Most resellers offer data migration services, guiding your team through moving existing data to Dynamics 365. They’ll help ensure data integrity, minimize downtime, and verify compatibility with your customized setup. Proper migration planning reduces the risk of data loss and helps maintain productivity.
What’s Next?
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