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In this review, I’m going to share my analysis and evaluation from my hands-on experience with Oracle Netsuite ERP. But first, if you’re just beginning your search for the best enterprise resource planning (ERP) tools, check out my picks for the best ERP software. You probably already know that Oracle Netsuite ERP is among the most popular ERP tools out there, but you need to better understand what’s good (and not so good) about it.

This in-depth Oracle Netsuite ERP review will walk you through the tool's pros and cons, features and functionality, and more to help guide you to better understand its capabilities and its suitability for your needs.

Oracle NetSuite ERP home page screenshot
I like how users can configure the Oracle NetSuite dashboard, pictured here, by customizing layouts, leveraging drag-and-drop functionality, and more.

Oracle NetSuite ERP Software Product Overview

Oracle NetSuite ERP, a comprehensive cloud ERP solution, integrates various modules to streamline everything from supply chain management to standard accounting software functionalities for businesses seeking to harness the power of enterprise resource planning. This SaaS platform, often highlighted in many a NetSuite review, is designed for midsize to large enterprises, adept at managing complex supply chains, human resources, project management, and POS requirements, offering a single point of control and analysis for key decision-makers. By adopting this ERP system, companies save substantial time and resources, simplifying procurement, warehouse management, and customer relationship management while providing deep insights through real-time KPIs.

The platform's ability to configure and customize through scripting allows for flexibility across various company sizes and needs, positioning itself as a formidable competitor in the cloud ERP space against giants like SAP. Its standout features include robust supply chain management, advanced CRM tools, human resources module, and seamless integration of point-of-sale data, ensuring businesses operate more efficiently, maintain real-time oversight, and drive consistent growth.

Pros

  • Customization: Oracle NetSuite ERP allows businesses to tailor functionality to their specific needs, fostering operational flexibility.
  • Real-time Insights: The software provides instant access to critical data across the business, supporting informed decision-making.
  • Scalability: As businesses grow, Oracle NetSuite ERP adapts, ensuring capabilities expand in line with company development.

Cons

  • Complexity: The wide range of features can be overwhelming, requiring a steep learning curve for new users.
  • Implementation: Setting up the system might need professional assistance, implying additional costs and extended setup time.
  • Customization Limits: While offering customization, doing so can be complex and sometimes restricted by the software’s inherent capabilities.

Expert Opinion

In weighing Oracle NetSuite ERP against its peers, I recognize its robustness in features and functionality. It shines in terms of comprehensive, customizable reporting and real-time data analysis, areas where many competitors lag. However, when considering the totality of elements like pricing, support, and especially the complexity of its interface, it does require a fair amount of initial hand-holding, which might be off-putting compared to more intuitive solutions on the market.

It's a strong candidate for mid-sized to large enterprises ready to invest the time and resources into harnessing its full power. For businesses choosing a system, it's crucial to consider Oracle NetSuite's pros and cons in the context of their own operational needs and long-term growth strategies.

Oracle NetSuite ERP: The Bottom Line

What sets Oracle NetSuite ERP apart is its powerful, integrated suite that goes beyond simple finance management, offering extensive tools that cover ERP, CRM, PSA, and e-commerce — a holistic approach not always present in alternative solutions. Particularly impressive is its ability to provide a unified view of real-time data, cutting across the typical departmental silos that can hinder a business's agility and responsiveness.

This capability, combined with robust scalability features, positions Oracle NetSuite ERP as a compelling investment for growing companies in need of a system that will evolve with them, ensuring ongoing alignment with their strategic objectives.

Oracle NetSuite ERP Deep Dive

Here's a deep dive into Oracle NetSuite ERP features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

  • Accounts Payable/Receivable - Yes
  • Budgeting/Forecasting - Yes
  • Cash Management - Yes
  • General Ledger - Yes
  • Purchasing - Yes
  • Revenue Recognition - Yes
  • Time and Expense Management - Yes
  • Fixed Asset Management - Yes
  • Multi-Currency - Yes
  • Multi-Company - Yes
  • Project Accounting - Yes
  • Inventory Management - Yes
  • Order Management - Yes
  • Invoice and Billing - Yes
  • Financial Reporting - Yes
  • Workflow Automation - Yes
  • Audit Trail - Yes
  • Compliance Management - Yes
  • Role-Based Access Controls - Yes
  • Real-Time Dashboards - Yes
  • Customizable Reporting - Yes
  • Data Import/Export - Yes
  • Integration Capabilities - Yes
  • Mobile Access - Yes
  • Security Standards - Yes

Oracle NetSuite ERP Feature Overview

  1. Real-Time Dashboards: Oracle NetSuite ERP provides comprehensive dashboards that offer a 360-degree view of your business, facilitating quick and informed decisions.
  2. Customizable Reporting: You can create high-level financial reports that cater to your business's specific needs, providing flexibility and depth in financial analysis.
  3. Cash Management: It enhances your company’s liquidity, reduces costs, and makes investment and debt decisions with a suite of cash management features.
  4. Multi-Currency: The system can handle multiple currencies and exchange rates, which is crucial for global businesses.
  5. Role-Based Access Controls: This feature ensures data security and accountability, providing access based on the specific role of an employee within your organization.
  6. Workflow Automation: This functionality allows for the automation of manual tasks, enhancing efficiency, and accuracy in daily operations.
  7. Project Accounting: It integrates project data into one place, providing real-time insight, and allowing for consistent performance measurement.
  8. Inventory Management: Oracle NetSuite enables precise tracking and management of stock levels, orders, and deliveries in real time.
  9. Financial Reporting: The software ensures you stay on top of regulatory standards with robust, up-to-date financial reporting tools.
  10. Audit Trail: With this, you can maintain detailed histories of financial activities, ensuring transparency, and compliance with accounting standards.

Standout Functionality

Oracle NetSuite ERP stands apart with its deep functionality that extends beyond typical finance software:

  1. Unified Business Management Suite: Unlike typical finance tools, it integrates ERP, CRM, PSA, and e-commerce, eliminating the inconvenience of disparate systems.
  2. Industry-Specific Solutions: Oracle NetSuite is remarkable for its dedication to providing industry-specific capabilities, understanding that different sectors have unique challenges.
  3. Global Business Ready: Its multi-language, multi-currency, multi-company, and multi-tax functionality make it a standout choice for businesses operating internationally.

Integrations

Oracle NetSuite ERP offers various out-of-the-box integrations with software like Salesforce, Microsoft, and Google Apps. These integrations mean businesses can synchronize their existing services effortlessly. Additionally, it provides an API, allowing businesses to create custom integrations with other tools or systems. There are also numerous add-ons available, whether developed by NetSuite or third-party vendors, extending the platform’s capabilities to specific business needs.

Oracle NetSuite ERP Pricing

Oracle NetSuite ERP does not publicly disclose its pricing. Instead, it offers quotes based on the individual needs of a business. You can apply for a quote on the company's website.

Ease of Use

Oracle NetSuite ERP presents a balance in its user interface. While it's designed to handle complex business processes, newcomers might find it challenging initially due to the vast array of features.

Onboarding does require a structured approach, and businesses might need training for staff. However, once understood, navigation is logical, and the powerful customization options mean that most users can tailor their experiences to match their roles.

Customer Support

The customer support from Oracle NetSuite ERP is extensive, offering various channels such as email, phone, and a support portal. They provide resources like documentation and webinars, which are comprehensive and helpful for users at different levels.

However, some users have expressed concerns about the response times and the consistency of service quality, indicating that the experience can vary based on the complexity of the issues faced. These factors are important to consider when assessing the kind of support your operations will need.

Oracle NetSuite ERP Use Case

Who Would Be A Good Fit For Oracle NetSuite ERP?

In my assessment, Oracle NetSuite ERP thrives in environments that require a versatile, all-encompassing business management solution. It's the go-to choice for mid-sized businesses to large enterprises that need to manage multiple facets of their operations in one place. Companies that benefit the most are those that require sophisticated, industry-specific capabilities, particularly in wholesale distribution, manufacturing, services, and retail.

These sectors appreciate the depth of functionality and the ability to scale operations globally with ease. It's particularly popular among businesses expanding internationally, needing to navigate multiple tax laws and currencies.

Who Would Be A Bad Fit For Oracle NetSuite ERP?

Small businesses or startups on a tight budget might struggle with Oracle NetSuite ERP, finding it too complex and possibly more advanced than what they require. Companies looking for simple solutions with quick setup may also find it cumbersome, as it typically requires proper onboarding and training.

Businesses that operate with very basic accounting and don't require the comprehensive, industry-specific solutions it offers might consider this platform excessive both in terms of features and cost.

Oracle NetSuite ERP FAQs

Can Oracle NetSuite ERP handle multiple currencies and tax regulations?

Yes, it has comprehensive multi-currency capabilities and provides automated tax compliance support for global operations.

Is Oracle NetSuite ERP suitable for global businesses?

Absolutely, it supports global operations with capabilities like multi-language, multi-currency, and multi-subsidiary management.

Does Oracle NetSuite ERP offer industry-specific solutions?

Yes, it provides a range of solutions tailored to specific industries such as manufacturing, retail, services, and nonprofits.

How customizable is Oracle NetSuite ERP for a business?

It offers extensive customization options for dashboards, reports, and functionality to fit unique business requirements.

Will I need training to use Oracle NetSuite ERP effectively?

Most likely, due to its extensive features and capabilities, initial training is recommended for efficient and effective use.

Can I integrate Oracle NetSuite ERP with other systems?

Yes, it offers out-of-the-box integrations and an API for custom integration with other business systems.

Is the platform mobile-accessible?

Yes, it provides a mobile app for both iOS and Android, allowing users to access key data and perform tasks on the go.

Does Oracle NetSuite ERP support e-commerce?

Indeed, it offers e-commerce integration, allowing businesses to manage their online store operations seamlessly.

Alternatives to Oracle NetSuite ERP

  • Sage Intacct: Sage Intacct excels with its project accounting and financial management, ideal for smaller businesses wanting detailed financial tracking without excessive complexity.
  • Microsoft Dynamics 365 Finance: Microsoft Dynamics 365 Finance offers a strong suite of capabilities particularly suited for businesses looking for deep integration with other Microsoft services.
  • QuickBooks Enterprise: QuickBooks Enterprise is a great option for growing businesses that need an easy-to-use platform without the extensive implementation process.

Oracle NetSuite ERP Company Overview & History

Oracle NetSuite provides cloud-based financials/ERP, HR, Professional Services Automation (PSA), and omnichannel commerce, used by more than 24,000 customers in 200+ countries and territories. A wholly-owned subsidiary of Oracle Corporation, it operates with a mission to help companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, e-commerce, inventory, and more.

Headquartered in Redwood City, California, NetSuite was founded in 1998 with the vision to provide web-based business applications to small and medium-sized companies. Notable milestones include its pioneering role as the first company to offer business applications over the Internet and its acquisition by Oracle in 2016. The company’s mission statement is “to help companies unlock their business potential by providing a seamless suite of software designed to streamline business operations.”

Summary

Concluding this review, Oracle NetSuite ERP emerges as a robust, comprehensive software solution designed to accommodate a wide spectrum of business needs. Its versatility makes it suitable for mid-sized to large enterprises looking to streamline their operations under a single umbrella, especially those expanding internationally. While its depth and complexity may present challenges for smaller entities, the wide array of features justifies the investment for companies aiming for significant growth and scalability.

I recommend businesses assess their needs thoroughly and consider Oracle NetSuite ERP if they seek a solution that offers extensive customization, industry-specific tools, and global business support. We invite users who have engaged with Oracle NetSuite ERP to comment below with their experiences and insights.

Simon Litt
By Simon Litt

Simon Litt is the Editor of The CFO Club, where he shares his passion for all things money-related. Performing research, talking to experts, and calling on his own professional background, he'll be working hard to ensure that The CFO Club is an indispensable resource for anyone seeking to stay informed on the latest financial trends and topics in the world of tech.

Prior to editing this publication, Simon spent years working in, and running his own, investor relations agency, servicing public companies that wanted to reach and connect deeper with their shareholder base. Simon's experience includes constructing comprehensive budgets for IR activities, consulting CEOs & executive teams on best practices for the public markets, and facilitating compliant communications training.